Customer Service Operations Supervisor
1 week ago
Salary: $16.50- $24.50
POSITION SUMMARY
The Customer Service Operations Supervisor is accountable for ensuring that each Front End associate delivers prompt, courteous, and effective customer service. This role involves overseeing the entire Front End operations of the supermarket, which includes customer checkout processes, bottle returns, and maintaining cleanliness in designated areas.
KEY RESPONSIBILITIES
- Ensure the highest level of customer service and courtesy is consistently provided.
- Supervise and train cashiers, bottle return associates, and service clerks.
- Manage scheduling and perform administrative tasks related to Front End operations.
- Maintain cash control and security measures in accordance with company policies.
- Ensure compliance with all pricing and transaction accuracy standards.
- Monitor and maintain cleanliness and organization of the Front End area.
- Assist in managing Front End expenses, including payroll and cashier discrepancies.
- Uphold company policies and procedures at all times.
QUALIFICATIONS
Applicants must be at least 18 years old with satisfactory performance reviews. Strong organizational skills, the ability to multitask, and effective communication skills are essential. Basic literacy and computer skills are required.
EDUCATION AND EXPERIENCE
A High School Diploma or equivalent is necessary, along with 1-3 years of relevant experience.
PHYSICAL DEMANDS
This position may require exposure to various environments, including cold and hot conditions. Frequent standing, walking, and bending are necessary, along with the ability to lift and push/pull weights up to 75 pounds.
ADDITIONAL INFORMATION
Price Chopper Supermarkets-Market 32 is committed to providing equal employment opportunities and does not discriminate based on race, color, national origin, religion, sex, affection or sexual orientation, disability, age, marital status, military service, veteran status, gender identity or expression, genetic information, pregnancy, or any other characteristic protected by applicable laws.
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