Client Support Specialist I

1 week ago

Rochester, New York, United States Waste Harmonics Full time
About Waste Harmonics

Waste Harmonics is a leading managed service provider in the waste management sector, headquartered in Victor, New York. We specialize in delivering a comprehensive outsourced waste management consolidation service tailored for businesses with up to 5,000+ locations. Our diverse clientele spans across the United States and several Canadian provinces, enabling us to offer significant cost savings and streamlined invoicing, alongside effective recycling and sustainability strategies.

Our Mission: We are dedicated to providing businesses with exceptional waste and recycling management solutions, driven by industry-leading customer service, innovative technology, and a steadfast commitment to transparent and collaborative partnerships.

Our Motto: Acknowledge. Respond. Follow-up. This is the essence of our service.

Exciting Development: Waste Harmonics has joined forces with Keter Environmental Services, creating a formidable partnership in environmental solutions. Become part of our dynamic team and contribute to this new chapter in sustainability.

Comprehensive Benefits Package

  • Medical Insurance - The high deductible option is fully covered by the company for employees and their dependents.
  • Health Savings Accounts (HSA) with generous contributions from the company.
  • Dental Insurance - The company covers 100% of the costs for employees and their dependents.
  • Holidays - Six paid holidays and two paid floating days.
  • Paid Time Off - Employees begin accruing 15 days of paid time off immediately upon hire.
  • 401(k) Retirement Savings with Company Match; Immediate Vesting.
  • Short & Long Term Disability Insurance / Term Life Insurance - The company pays the full premium.
  • Employee Assistance Program (EAP).
  • Complimentary lunch - Provided every Tuesday and Thursday with a variety of options.

Key Responsibilities of the Customer Service Representative I:

  • Coordinate and schedule permanent and temporary services for commercial clients.
  • Investigate and resolve service-related issues.
  • Manage scheduling with vendors to ensure seamless service delivery.

Additional Responsibilities:

  • Assist with special projects as needed.
  • Resolve billing discrepancies with vendors.
  • Perform other tasks as assigned.

Compensation: The hourly rate for this position is $20.00.

Customer Service Responsibilities:

  • Deliver exceptional service to every client through telephone and email communication.
  • Manage service requests efficiently.
  • Maintain precise and detailed records.
  • Engage with clients and vendors in a professional and respectful manner.
  • Collaborate with vendors to ensure established service levels are met and maintained.
  • Exhibit a willingness to learn and grow in a professional capacity.

Qualifications:

  • Prior experience in customer service is essential; experience in the waste management sector is advantageous.
  • Strong verbal and written communication skills are required.
  • Self-motivated with the ability to work independently; must be organized and adaptable.
  • Strong follow-up skills are crucial.
  • Proficiency in PC usage, including database management, email, and internet-based systems.
  • An associate degree or equivalent experience is preferred.

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