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Client Support Specialist

2 months ago

Rochester, New York, United States Catholic Charities Family and Community Services Full time
About the Role

Catholic Charities Family and Community Services is seeking a highly skilled and compassionate Client Support Specialist to join our team. As a Client Support Specialist, you will play a vital role in providing non-medical, in-home support services to our program participants and support to our office staff and case managers.

Key Responsibilities
  • Client Support Services
    • Provide housekeeping or shopping services to clients
    • Make and change beds; dusting, vacuuming, light cleaning of kitchen, bedroom, bathroom; dishwashing; prepare light meals; make list of needed cleaning items or grocery items; laundering, ironing; grocery shopping
    • Provide supervision services to clients (respite for caregivers)
    • Monitor client's safety
    • Maintain accurate activity records
  • Administrative Support
    • Support department operations
      • Back up for phones, report preparation, mail, on call coverage, and data maintenance
      • Administrative tasks such as copying, faxing, organizing, and chart maintenance
      • Assist with department meetings and events
    • Professional Development
      • Participate in relevant Agency meetings and/or trainings
      • Actively pursue development of professional competencies related to job role performance through reading, supervision, in-service training and attendance at conferences and workshops
      • Awareness and active support of the Agency's Mission, Vision, Values and Strategic Plan
    Requirements
    • Associate degree in Human Services or related field preferred
    • Valid and clean NYS Driver's License
    • One year of experience in human services required
    • Experience in geriatrics preferred
    • Bilingual (Spanish, Burmese, Karen, Nepali, Somali or Arabic) desirable
    Physical Demands/Work Environment

The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, use hands to type and/or perform light lifting. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.