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Client Support Representative 1

2 months ago

Rochester, New York, United States QuidelOrtho Full time
Opportunity Overview

At QuidelOrtho, a leader in in vitro diagnostics, we emphasize the importance of employee satisfaction alongside our business objectives. We are seeking a Customer Service Specialist 1 to deliver outstanding support to our internal and external clientele. This position encompasses order processing, managing inquiries, and nurturing customer relationships.

Role Responsibilities

The Customer Service Specialist I will be tasked with the creation, entry, and oversight of customer orders, addressing inquiries, and ensuring a superior level of customer satisfaction. This role demands the ability to handle multiple tasks, maintain composure under pressure, and exhibit exceptional communication abilities.

Candidate Profile

Essential Qualifications:

  • High School Diploma is mandatory
  • 1-3 years of experience in a customer-oriented position
  • Capability to juggle multiple tasks and prioritize effectively
  • Proficient in Microsoft Office Suite
  • Strong written and verbal communication skills
Key Collaborations

Internal:

  • Supply Chain
  • Field Sales
  • Contracting
  • Credit Management
  • Technical Support

External:

  • External Customers
  • Distributors
Work Environment

Experience a standard office atmosphere at QuidelOrtho, where collaboration is encouraged. The compensation range for this role is $40,000 to $50,000, complemented by a comprehensive benefits package.

Commitment to Equality

QuidelOrtho is dedicated to providing Equal Opportunity for all individuals, ensuring a fair hiring process that does not discriminate based on race, religion, gender, or any other protected characteristic. We also offer reasonable accommodations for individuals with disabilities to perform their responsibilities effectively.