Client Support Specialist

2 weeks ago

Rochester, New York, United States Genuine Parts Company Full time

OVERVIEW
Under direct supervision, the Client Support Specialist is tasked with accurately processing customer requests and managing incoming client communications.

SALARY
$21.00 / hour

RESPONSIBILITIES:

  • Addresses fundamental customer inquiries regarding products, provides estimates, and manages order processing.
  • Facilitates customer orders through various channels including phone, fax, email, and in-person interactions.
  • Affects the gross profit of Genuine Parts Company by negotiating sales and purchase prices within established guidelines.
  • May modify non-contract pricing for customers based on competitive analysis while optimizing profitability for Genuine Parts Company.
  • Cultivates customer relationships to encourage repeat business by understanding customer needs and driving process enhancements.
  • Ensures adequate inventory levels for customers by placing orders as necessary.
  • Has the authority to place orders without prior approval for transactions up to $5,000 per line and $10,000 per total order.
  • Responsible for sourcing products from branch inventory, distribution centers, or supplier stock.
  • Evaluates the most cost-effective shipping options for customer orders.
  • Collaborates with Account Representatives to guarantee customer satisfaction.
  • Expedites backorders and may prepare inventory for shipment to clients.
  • May assist with customer returns.
  • Performs additional tasks as assigned.

EDUCATION & EXPERIENCE:


Typically requires a high school diploma or GED and zero (0) to three (3) years of relevant experience or an equivalent combination.


SKILLS & QUALIFICATIONS:

  • Dependability, organizational skills, and attention to detail are essential.
  • Excellent communication skills, including written, verbal, and listening abilities.
  • Ability to manage multiple tasks and prioritize effectively.
  • Moderate computer proficiency, including information processing, internal and external communication via email, and utilizing business systems to locate products online.
  • Familiarity with product knowledge is advantageous.

COMPANY OVERVIEW:


Genuine Parts Company offers a comprehensive benefits package that includes healthcare options, 401(k) plans, tuition reimbursement, and paid time off for vacations, sick leave, and holidays.

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Genuine Parts Company is committed to conducting its business without discrimination based on sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, veteran status, or any other protected characteristic.

Our policy is to recruit, hire, train, promote, assign, transfer, and terminate employees based on their abilities, achievements, experience, conduct, and other legitimate business reasons.

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