Client Support Specialist

2 weeks ago


Rochester, New York, United States TEKsystems Full time

Position Overview:
The role involves managing client onboarding and continuous support while representing a key product offering known as Employer Shared Responsibility Services (ESR).

Key Responsibilities:
- Addressing both written and telephonic inquiries from clients utilizing ESR services.
- Providing responses to queries and delivering technical product assistance to Sales and Operations teams.

Essential Skills:
- Customer service expertise
- Call center experience
- Knowledge of health care and employee benefits
- Familiarity with insurance and financial services
- Background in banking

Qualifications:
- An Associate Degree is mandatory; a Bachelor's Degree in business is preferred.
- Previous experience in insurance or banking sectors is highly valued.

About TEKsystems:
We are leaders in transformation, assisting clients in realizing innovative ideas and solutions to harness new opportunities. Our team comprises 80,000 professionals collaborating with over 6,000 clients, including a significant portion of the Fortune 500, across North America, Europe, and Asia.

As a premier provider of Full-Stack Technology Services and Talent Services, we partner with forward-thinking leaders to instigate change. This is the essence of genuine collaboration.

TEKsystems is committed to equal employment opportunities and will evaluate all applications without regard to race, gender, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.



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