Director of Parking Operations

1 day ago


Augusta, Maine, United States InsideHigherEd Full time

About the Role

The Director of Parking Operations will be responsible for overseeing all aspects of parking operations for Augusta University's campus lots, including permitting, enforcement, operations, and event management. This role will ensure fiscal responsibility and timely reporting for financial functions within the department.

Key Responsibilities

  • Provide direction and overall management of all university parking operations, including permitting, enforcement, lot operations, and event management.
  • Ensure fiscal responsibility and timely reporting for financial functions within the department.
  • Manage department policies and procedures, and coordinate any changes with the division leadership.
  • Manage parking permit system, parking access control system, and mobile application for visitor parking.
  • Verify financial information using PeopleSoft, BANNER, and other university system tools.
  • Coordinate and verify revenue collection from student permits, employee payroll deduction, citations, online and in-person point of sale, and contract vendor payments.
  • Ensure appropriate financial controls are in place allowing for the monitoring and verification of revenue and expenses.
  • Manage associated billing processes for permits, rentals, and event management.
  • Oversee all administrative requirements, including annual inventory, budget preparation, and budget reporting.
  • Lead and supervise the parking operations team, including aspects of recruitment, training, certification, and evaluating staff performance.
  • Resolve customer service issues relative to parking operations.
  • Assist the staff with all parking appeals and coordinate with the CAO as needed.
  • Serve as a member of the Parking Operations committee, the Campus Safety committee, and other assigned work teams.
  • Coordinate parking information with campus leadership, departments, and related populations.
  • Provide accurate and up-to-date information on all web-based platforms and any applicable social media outlets.
  • Maintain a schedule of targeted announcements to students and staff regarding permitting, policies, lot availability, and safety.

Requirements

  • Bachelor's degree from an accredited college or university with a five-year work history; Associates degree from an accredited college or university with a seven-year work history.
  • Experience with parking management and parking access control systems.
  • Supervisory experience required; experience with parking permitting, enforcement, operations, or related logistics environment.

Preferred Qualifications

  • Experience with large university or medical center parking operations.
  • Experience with AIMS Parking Management and/or IPARC Parking Access software.
  • Experience with financial accounting and payroll systems.
  • Prior experience in a customer service or retail environment.
  • Prior event management experience.

Knowledge, Skills, & Abilities

  • Knowledge of university and University System of Georgia policies and procedures.
  • Knowledge of point-of-sale procedures.
  • Demonstrated customer service skills.
  • Sound fiscal decision-making.


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