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Head of Parking Services

2 months ago

Augusta, Maine, United States InsideHigherEd Full time
Director of Parking Services

Job ID: 255123

Location: Augusta University

Full/Part Time: Full Time

Regular/Temporary:

*

About Us

Augusta University stands as Georgia's forefront institution for educational and healthcare innovation, dedicated to nurturing the next generation of leaders and innovators across multiple campuses.

With over 10,500 students, Augusta is a hub for educational excellence, situated in the heart of Georgia's cybersecurity landscape, providing a unique blend of arts, humanities, and health sciences.

As Georgia's sole public academic health center, Augusta is at the forefront of groundbreaking research aimed at enhancing health outcomes and delivering cutting-edge medical care.

Our mission and core values distinguish Augusta University as a unique institution.


The University System of Georgia encompasses 26 higher education institutions and the System Office.

Our core values—Integrity, Excellence, Accountability, and Respect—form the foundation of our organizational culture, with every member of the USG community expected to uphold these standards.

For more information on our core values and code of conduct, please refer to the USG Board Policy online.



Location

Augusta University

Our Health Sciences Campus:
th Street, Augusta, GA 30912

Our Summerville Campus: 2500 Walton Way, Augusta, GA 30904

Department Overview

The Parking and Transportation department is responsible for implementing the university's parking strategy, overseeing vehicle registration, permit issuance, lot enforcement, fine collection, citation appeals, event scheduling, and guest parking permits.

We also facilitate campus shuttle services and bus charters for student organizations and university departments.



Position Summary

The Director of Parking Services is responsible for overseeing all facets of parking operations across Augusta-based campus lots, managing a total of 11,000 parking spaces, which includes permitting, enforcement, operational management, and event coordination.

Key Responsibilities

Essential Duties:
Operations

Provide strategic direction and comprehensive management of all university parking operations, including permitting, enforcement, lot management, and event coordination.

Ensure fiscal accountability and timely financial reporting within the department.

Maintain operations that are financially self-sustaining and effectively managed.

Oversee departmental policies and procedures, coordinating changes with division leadership.

Systems

Manage the parking permit system [AIMS], parking access control system [iPARC], and the mobile application for visitor parking [ParkMobile].

Verify financial data using PeopleSoft, BANNER, and other university system tools.

Fiscal


Coordinate and validate revenue collection from student permits, employee payroll deductions, citations, and contract vendor payments.

Ensure robust financial controls are established for monitoring and verifying revenue and expenses.

Oversee billing processes for permits, rentals, and event management.

Manage all administrative tasks, including annual inventory, budget preparation, and reporting.

Personnel

Lead and supervise the parking operations team, focusing on recruitment, training, certification, and performance evaluation.

Address customer service issues related to parking operations.


Assist staff with parking appeals (ADA requests, citation disputes, lot assignments, etc.) and coordinate with the Chief Auxiliary Officer as necessary.

Communication

Participate in the Parking Operations committee, the Campus Safety committee, and other assigned teams.


Coordinate parking information with campus leadership and relevant departments, including admissions, athletics, patient services, public safety, and student affairs.

Provide accurate and timely information across all web-based platforms and applicable communication channels;

Maintain a schedule for announcements to students and staff regarding permitting, policies, lot availability, and safety. Collaborate with the Division of Communication and Marketing for campus-wide communications.

As Assigned

Perform additional duties as assigned by the Chief Auxiliary Officer and/or university leadership.

Required Qualifications

Educational Requirements


Bachelor's degree from an accredited institution with a minimum of five years of relevant experience; or an Associate's degree with a minimum of seven years of relevant experience.

Other Required Qualifications

Experience with parking management and access control systems.

Required Experience

Supervisory experience is essential; familiarity with parking permitting, enforcement, operations, or related logistics is preferred.

Preferred Qualifications

Preferred Experience


Experience in large university or medical center parking operations; familiarity with AIMS Parking Management and/or IPARC Parking Access software; experience with financial accounting and payroll systems; prior experience in customer service or retail; event management experience is advantageous.

Knowledge, Skills, & Abilities

KNOWLEDGE
Understanding of university policies and procedures; knowledge of point-of-sale operations;

SKILLS
Demonstrated customer service capabilities; sound fiscal decision-making skills.

Shift/Salary/Benefits

Shift:
Days/M-F (work outside of normal business hours may be required for exempt positions)

Pay Band: 11

Salary:
Minimum $56,600.00/Annually - $60,000.00/Annually

Salary will be commensurate with the qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position

Augusta University provides a variety of benefits to full-time eligible employees and some part-time employees.


Benefits may include health insurance, dental insurance, life insurance, retirement plans, vacation time, sick leave, and paid holidays.


Full-time employees who have been with us for over six months may be eligible for the Tuition Assistance Program.



Conditions of Employment

All selected candidates must successfully pass a background check prior to employment with Augusta University.


All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.

Other Information

This position is also responsible for fostering a customer-friendly environment and delivering exceptional service to our patients, students, faculty, and staff.

Augusta University is committed to being a tobacco-free environment, prohibiting the use of tobacco products on campus.

Equal Employment Opportunity

Augusta University is proud to be an equal opportunity employer, welcoming applicants from diverse backgrounds, including individuals with disabilities and veterans.