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Client Support Specialist
2 months ago
Client Support Specialist (DL)
Goldschmitt and Associates LLC is a Service Disabled Veteran Owned Small Business based in Reston, VA, dedicated to delivering exceptional support services. We are currently looking for Client Support Specialists to join our team, providing essential contact center assistance for a prominent federal contract in the student loan servicing sector.
This role is currently remote due to health guidelines, with the option to work on-site once conditions permit. Candidates must be prepared to comply with federal vaccination requirements.
Position Overview:
As a Client Support Specialist, you will engage in a dynamic and professional environment, assisting clients with their student loan inquiries. Your responsibilities will include:
- Efficiently managing and accurately addressing inquiries related to student loans.
- Performing necessary account updates and advising clients on personalized repayment options within federal and state regulations.
- Delivering outstanding customer service while adhering to quality standards for both inbound and outbound communications.
- Maintaining the highest levels of privacy and security to protect sensitive customer information.
Training and Development:
New hires will undergo comprehensive training to familiarize themselves with federal policies and customer relationship management tools, ensuring personalized service for each client interaction. Training sessions will be held from 8 AM to 5 PM, Monday through Friday, over an 8-week period.
Key Responsibilities:
- Ensure prompt and accurate handling of borrower inquiries in a high-volume call center setting.
- Process customer applications in accordance with departmental guidelines.
- Respond to inbound messages and emails as per established procedures while meeting quality metrics.
Qualifications:
- Must be able to obtain a Federal Public Trust Security Clearance.
- Must not be in default on any federal student loans.
- U.S. Citizenship is required.
- Excellent verbal and written communication skills.
- High School diploma is required; a Bachelor's Degree is preferred.
- Prior experience in a contact center or customer service role is advantageous.
- Strong time management and multitasking abilities.
- Proficient computer skills.
Goldschmitt and Associates LLC is committed to fostering a diverse and inclusive workplace. We do not discriminate based on race, color, religion, national origin, citizenship status, age, sex, sexual orientation, marital status, disability, military status, or any other characteristic protected by law.
Note: This job description is intended to provide a general overview of the position and is subject to change as necessary.
