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Membership Support Specialist

2 months ago

Columbia, Missouri, United States Crunch Fitness Full time


The Membership Support Specialist serves as the primary point of contact for our members, embodying the welcoming spirit of our establishment. This role is crucial in addressing initial inquiries and ensuring a positive experience for all visitors.

Key Responsibilities

  • Warmly welcome all members and guests, fostering a friendly environment.
  • Process member and guest check-ins following established protocols.
  • Manage communication through club software during member check-in.
  • Answer phone calls in a polite and professional manner.
  • Inform members and guests about upcoming events and activities.
  • Uphold a welcoming atmosphere that encourages member engagement.
  • Address member requests promptly or escalate to management as necessary.
  • Maintain a professional demeanor at all times.
  • Promote and sell retail merchandise.
  • Coordinate member services such as tanning and hydro-massage.
  • Process payments for member services in line with company policies.
  • Stay informed about club facilities, services, and schedules.
  • Keep the workspace tidy and organized.
  • Assist with various projects as assigned by management.
  • Adhere to all guidelines outlined in the Team Member Handbook.
Qualifications

  • Possess or maintain a valid Child/Infant CPR Certification.
  • Previous experience working with children is preferred.
  • Certifications as required by local or state regulations.
Physical Demands

  • Occasionally lift up to 10 lbs.
  • Frequent standing, bending, and squatting.
  • Ability to climb and hang decorations as needed.
Position Type
Part-Time

About Us
Fitness Ventures LLC operates CRUNCH Fitness franchise locations across the United States, delivering exceptional service and a welcoming atmosphere that rivals more expensive fitness clubs. Our mission, rooted in the No Judgments Philosophy, ensures that every member feels valued and supported in their fitness journey.