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Field Operations Expert
2 months ago
About NRT Technology
NRT Technology is recognized among the top 50 Best Managed Companies, seeking a proactive and enthusiastic individual eager to contribute to a leading FinTech organization.
NRT Technology delivers innovative commerce and information solutions for enterprise clients globally. Our offerings encompass secure payment processing, specialized financial kiosks, AML compliance tools, digital engagement solutions, intelligent gaming platforms, and electronic marker services. We collaborate with numerous casinos across North and South America, Asia, and beyond.
We provide a competitive compensation package, comprehensive benefits (including health, vision, dental, and life insurance), opportunities for career growth, and a vibrant work environment. We highly value individual creativity and contributions towards our corporate goals. For more information about our company, please visit our website.
Key Responsibilities
• Assess customer systems and processes to facilitate effective equipment installation.
• Offer support for NRT Technology products and services through various communication channels.
• Engage with all levels of management and departments, both internally and externally.
• Conduct both on-site and remote training covering technical and sales aspects of our offerings.
• Uphold NRT Technology's professional image and brand at all times with clients and partners.
• Willingness to travel extensively, up to 75%.
Qualifications and Skills
• Associate's degree or equivalent from a two-year college or technical institution, or relevant work experience.
• Minimum of 2 years' experience in troubleshooting PC hardware, software, and networks.
• Proficient in Windows operating systems (PC and Server) and Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
• Strong customer service skills and a consistently professional demeanor.
• Excellent written and verbal communication skills, along with effective time management abilities.
• Ability to work independently and communicate efficiently with all levels of staff.
• Experience in the casino industry or with gaming product development is advantageous.
• Candidates with A+ and other recognized certifications will be given preference.
Additional Requirements
• The selected candidate may need to obtain licensing from Gaming Regulatory Commissions, and background checks will be conducted with consent.
NRT Technology appreciates all applicants for their interest; however, only those best suited for the role will be contacted.
NRT Technology is an equal opportunity employer. We are committed to recruiting and selecting candidates based solely on their qualifications, emphasizing the selection of the most qualified individual for the position. NRT Technology does not discriminate against applicants based on race, color, religion, sex, sexual orientation, national origin, disability, or any other status protected by applicable law.
NRT Technology encourages applications from all individuals. Accommodations are available upon request for candidates participating in all aspects of the selection process. If selected for this position, please inform the HR representative for reasonable accommodations.
Other details
- Job Family: Implementation
- Pay Type: Salary
