Reservations Agent

4 weeks ago


North Troy, Vermont, United States Jay Peak Resort Full time
Job Summary

As a Reservations Agent at Jay Peak Resort, you will be responsible for receiving incoming reservation and activities calls, making required reservations, and informing guests of policies. You will also respond to email inquiries, work with guests via 3rd party extranets, and perform other duties as assigned by your supervisor.

Key Responsibilities
  • Answer incoming calls for lodging guest reservations inquiries for Jay Peak Resorts.
  • Answer incoming calls for Resort Activities Center.
  • Up-sell lodging guests into on-resort amenities such as lessons, Clips and Reels, dinner reservations.
  • Perform outbound calls for incoming guests to ensure all extra resort activities have been reserved in advance of arrival.
  • Assist guests in understanding the Resort's various lodging accommodations, packaging options available, and on-property amenities.
  • Reserve accommodations for Resort guests, verifying availability and quoting costs.
  • Relay deposit/cancellation policies, process advance deposits, email confirmation letters, and supply details of check-in and check-out.
  • Maintain current knowledge of lodging specials, sell rates, and Resort events.
  • Obtain beneficial information from incoming callers, offering effective tracking for resort sales.
  • Maximize potential room revenue by following specified selling guidelines.
Requirements
  • Professional customer service/communication skills and telephone etiquette.
  • Ability to retain and explain details patiently to callers.
  • Ability to learn and work with GDS Providers.
  • Must be willing to adapt to constant changes in a fast-paced environment.
  • Familiarity with computer software, such as Excel and Word, and ability to learn Maestro software (on-the-job training available).
  • Sales skills and good customer service manner.
Why Work at Jay Peak?

We're a team of good-natured folks at the heart and soul of a growing resort community. Our co-workers are our friends, so we happily go the extra mile for each other and our guests. We're rewarded fairly for our collective efforts and encouraged to pursue individual goals. We're a family, one that gets to choose its members. We strive for an authentic, community-driven Resort that derives its vitality from the on-mountain experience, respect for its history, and what has come before it, and its employees whose energy and spirit are its foundation. It's not for everyone, but we're not looking for everyone - we're looking for you.

What You'll Get
  • Wages starting at $17.17 per hour.
  • Paid Sick Time.
  • 401k program eligibility with employer match after a year of employment with 1,000 hours of service.
  • FREE or deeply discounted season passes for you and your dependents.
  • Employee Recognition Programs (including daily, monthly, yearly, and seniority programs).
  • Seasonal employee parties.
  • Regular free employee breakfasts/lunches, family events, and parties.


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