Front Desk Representative
3 days ago
At Jay Peak Resort, we're seeking a skilled and friendly Front Desk Agent to join our team. As a key member of our hospitality team, you'll be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and resolving any issues that may arise during a guest's stay.
Key Responsibilities:
- Welcoming guests and checking them in, accessing their reservation on the computer and advising the balance due for their stay.
- Issuing keys, explaining the location of the unit, and providing information on resort amenities.
- Assisting guests with resort amenities, such as ski tickets, water park vouchers, and golf vouchers.
- Resolving guest issues and consulting with supervisors as needed.
- Providing excellent customer service and ensuring a positive guest experience.
What We Offer:
- A competitive hourly rate starting at $17.17.
- Paid sick time and eligibility for our 401k program with employer match after one year of employment.
- FREE or deeply discounted season passes for you and your dependents.
- Employee recognition programs and seasonal employee parties.
- Regular free employee breakfasts, lunches, family events, and parties.
Jay Peak Resort is an equal employment opportunity employer and is committed to providing a welcoming and inclusive work environment for all employees.
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