Front Desk Representative

3 days ago


North Troy, Vermont, United States Jay Peak Resort Full time
Job Overview

At Jay Peak Resort, we're seeking a skilled and friendly Front Desk Agent to join our team. As a key member of our hospitality team, you'll be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and resolving any issues that may arise during a guest's stay.

Key Responsibilities:

  • Welcoming guests and checking them in, accessing their reservation on the computer and advising the balance due for their stay.
  • Issuing keys, explaining the location of the unit, and providing information on resort amenities.
  • Assisting guests with resort amenities, such as ski tickets, water park vouchers, and golf vouchers.
  • Resolving guest issues and consulting with supervisors as needed.
  • Providing excellent customer service and ensuring a positive guest experience.

What We Offer:

  • A competitive hourly rate starting at $17.17.
  • Paid sick time and eligibility for our 401k program with employer match after one year of employment.
  • FREE or deeply discounted season passes for you and your dependents.
  • Employee recognition programs and seasonal employee parties.
  • Regular free employee breakfasts, lunches, family events, and parties.

Jay Peak Resort is an equal employment opportunity employer and is committed to providing a welcoming and inclusive work environment for all employees.



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