Front Desk Associate

5 days ago


North Troy, Vermont, United States Jay Peak Resort Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Jay Peak Resort. As a Front Desk Agent, you will be responsible for providing exceptional guest service, ensuring a smooth and enjoyable experience for our visitors.

Key Responsibilities
  • Welcoming guests upon arrival and checking them in, accessing their reservation on the computer and advising the balance due for their stay.
  • Issuing ski tickets during winter season to persons with packages that include skiing/riding.
  • Orienting guests, explaining where the different service areas are located, such as Customer Service, Rental and Repair, Ski School, Pump House, Clips & Reels, Tram, Cafeterias or Restaurants.
  • Troubleshooting problems that may arise for the guest and if necessary, consulting with supervisor to resolve more difficult issues.

Why Work at Jay Peak Resort?

We're a team of good-natured folks at the heart and soul of a growing resort community. Our co-workers are our friends, so we happily go the extra mile for each other and our guests. We're rewarded fairly for our collective efforts and encouraged to pursue individual goals. We're a family, one that gets to choose its members. We strive for an authentic, community-driven Resort that derives its vitality from the on-mountain experience, respect for its history & what has come before it, and its employees whose energy and spirit are its foundation. It's not for everyone, but we're not looking for everyone-we're looking for you.

What We Offer
  • Wages starting at $17.17 per hour
  • Paid Sick Time
  • 401k program eligibility with employer match after a year of employment with 1,000 hours of service
  • FREE or deeply discounted season passes for you and your dependents
  • Employee Recognition Programs (including daily, monthly, yearly, and seniority programs)
  • Seasonal employee parties
  • Regular free employee breakfasts/lunches, family events, and parties


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