Senior Database Support Specialist
3 days ago
Role: Senior Database Support Specialist
Location: Hybrid (3 days a week in office)
Compensation: Competitive salary range, circa $100,000 - $stock
Domain: Database space - Series D
Are you passionate about delivering exceptional customer experiences and have a strong background in technical support? Do you want to work with a talented team of engineers and contribute to the growth of a leading data-warehouse business?
We are seeking a skilled Senior Database Support Specialist to join our customer support engineering team of 5. As a key member of our team, you will provide top-notch support to customers via Slack or Email, collaborate with Solution Architects for new customers and complex cases, and work on a wide range of technical issues within the data warehouse space, including implementation, multiple systems and layers, SQL & Relational Database Systems, Log Parsers, Cloud, and more.
You will have the opportunity to work closely with our engineering team, consisting of ex-Google and Meta professionals, and contribute to the development of our support team's use of LLM technology. This role offers a clear path for career growth, with opportunities to move into a Solutions Architecture role in the future.
Our company culture is collaborative, with a focus on working with smart and talented individuals. We offer a comprehensive benefits package, including 15 days paid vacation, US holidays, healthcare coverage, 401k plan, commuter and interest benefits, and company offsites.
Requirements
- 2+ years' of technical support experience
- Worked on a highly technical product
- Customer service oriented - communicative personality
- Strong written and verbal and troubleshooting skills
- Knowledge of SQL and other relational database systems + technologies
- Ideally exp with Database/Data Warehouse implementation and support
- Ideally knowledge of APIs or SDKs
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