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Senior IT Support Specialist

2 months ago

Reston, Virginia, United States Insight Global Full time

Job Title: Senior IT Support Specialist

Job Summary:

We are seeking a highly skilled Senior IT Support Specialist to join our team at Insight Global. The ideal candidate will have experience providing high-level technical support to C-level executives in a mixed Windows 7/Windows 10, Mac environment.

Responsibilities:

  • Provide technical support to C-level executives in a mixed Windows 7/Windows 10, Mac environment
  • Manage network setup, O365 management, and tablet/mobile device support
  • Communicate technical direction to non-technical customers
  • Manage difficult technical back-end scenarios while providing seamless support on the customer side

Requirements:

  • Proven experience in high-level or white glove support and customer support to users
  • Technical responsibilities may include network setup, O365 management, and tablet/mobile device support
  • Ability to communicate technical direction to non-technical customers
  • Ability to manage difficult technical back-end scenarios while providing seamless support on the customer side

Benefits:

  • $30/hr to $35/hr
  • Medical, dental, and vision insurance
  • HSA, FSA, and DCFSA account options
  • 401k retirement account access with employer matching
  • Paid sick leave and/or other paid time off as provided by applicable law