Cloudflare Enterprise Customer Success Manager

21 hours ago

San Francisco, California, United States Cloudflare Inc Full time

About Us
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to small and medium-sized businesses to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Our Team
Our team is responsible for ensuring the success of Cloudflare's Strategic / Enterprise customers and managing all of their post-sale experiences. We work closely with our customers in the closing stages of the sales cycle being ready to partner with them as they implement, adopt and optimize our cloud solutions around their business goals and objectives. We are proactively driven to fully understand their WHY so that we can articulate WHAT we can do to help to ensure full value and outcomes from Cloudflare Solutions and Products.

Key Responsibilities
As a Cloudflare Enterprise Customer Success Manager, you will be responsible for ensuring the success of Cloudflare's Strategic / Enterprise customers and managing all of their post-sale experiences. You will bring strong relationship-building experience, product knowledge, project management and organizational skills, as well as a high degree of empathy to ensure the customer's satisfaction with Cloudflare's services. Our mission is to deliver great customer outcomes and also growth of adoption and utilization of Cloudflare solutions.

You will maintain a deep understanding of our solutions and present to customers about the most relevant features/functionality for their specific business needs. You are ultimately responsible for the retention and growth of your book of business; this is driven through demonstrating the value the products and services provide to the customer's business via quarterly reviews and understanding what next and at what time based upon your customers needs and goals.

Requirements
We are looking for applications who can show demonstrable experience of at least 2-5 years partnering with large multinational customers driving Digital and / or Network transformation at scale and at pace. Additional responsibilities will include:

  • Be a Trusted Advisor to your customers
  • Work with your account teams to plan and execute long term Success Plans to facilitate retention and growth via product and new business unit expansion
  • Develop and maintain long-term relationships with stakeholders in your account portfolio
  • Work cross-functionally with Product, Engineering, Systems Reliability Engineering, Marketing and other teams to resolve customer business issues and work towards their stated goals
  • Manage customer feedback and product needs by providing feature requests to internal partner teams
  • Able to demonstrate how your customer engagement directly impacts their growth and adoption of Cloudflare Solutions and Services

What Makes Cloudflare Special?
We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Our Commitment to Diversity and Inclusion
We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

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