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Cloudflare Solutions Engineer

2 months ago


San Francisco, California, United States Cloudflare, Inc. Full time

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today, the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to small and medium-sized businesses to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare.

Job Summary

You will be the technical keystone through the entire sales cycle - pre and post sales. You will work closely with our Enterprise prospects and customers to educate, empower, and ensure their success on the Cloudflare platform. You will leverage your technical expertise in Cloudflare's global distributed network and technology to find best-fit solutions for prospects, to train and onboard new customers via video-conference, in person, or through documentation, and to support the long-term success of the customer.

Responsibilities

  • As a critical member of Cloudflare's Enterprise Sales team, you will drive technical discussions and implementations to help generate new business, expand existing business, and keep our customers happy.
  • In business generation and expansion, you'll be tasked with qualification of prospect and customer use cases, technical requirements discovery, leading demonstrations, solution identification and design, and collaborative work on proofs-of-concept (PoCs).
  • The role requires ~30% of local travel to attend meetings with prospects or customers, attend conferences and other industry events, and to collaborate with your Cloudflare teammates.

Requirements

  • Familiarity with Zero Trust Framework and SASE related concepts.
  • Demonstrated experience with a scripting language (e.g. Python, JavaScript, Bash, Lua, Go) and a desire to expand those skills.
  • Expertise in internet technologies: OSI Model layers 1-7, BGP, GRE, TCP/UDP, DNS (authoritative and recursive), HTTP(S), SSL / TLS.
  • Minimum 2 years of experience in a customer-facing sales or consulting role (note: doesn't have to be in tech).
  • Technical curiosity and passion: Cloudflare is at the cutting edge of internet technology, and our Solutions Engineers are viewed as subject-matter experts. It's incumbent on us to stay up to date not only with Cloudflare's specific products, but with industry trends.
  • A focus on learning, teaching, collaboration, mentorship, and growth, not only personally but also within the team and company.
  • Aside from technical and collaborative skills, we place a high value on project management, relationship building, and EQ.

Desired

  • You've built web applications before, or contributed to existing web applications in a meaningful way.
  • You understand the role of a firewall, the difference between L3, L4, and L7 firewalls, and that 'ACL' doesn't always mean Anterior Cruciate Ligament.
  • You're not afraid of command-line interfaces, RESTful APIs, or analyzing HTTP request and response in a browser's web inspector.
  • You can describe the differences between CSRF, XSS, and SQLi in detail, and Cloudflare's role in defending against them.
  • Understanding of, or experience with, regulatory requirements such as PCI DSS, HIPAA, and SOC-2.
  • A graduate in Computer Science, Engineering or a related field. Reminder: this is not a strict requirement at all. Candidates from all walks of life are welcome.

What Makes Cloudflare Special?

We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost.

Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.

1.1.1.1: We released to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.