Automotive Service Consultant

7 days ago

Lindenhurst, New York, United States South Shore Subaru Full time
Role Overview

South Shore Subaru, a member of the esteemed VIP Automotive Group on Long Island, seeks an exceptional Automotive Service Advisor to join its team. This is a full-time opportunity with a 5-day work week, Monday through Friday, and occasional Saturday availability.

We offer a professional work environment, comprehensive training, and opportunities for growth within our successful auto group. Our mission is to deliver exceptional value and experiences to every customer, surpassing industry standards.

Key Responsibilities
  • Schedule service appointments and gather essential customer and vehicle data prior to arrival when possible.
  • Greet customers promptly and courteously, obtaining necessary vehicle information.
  • Clearly document customer's vehicle issues on repair orders with accuracy.
  • Conduct test drives with customers or refer to a test technician to confirm identified problems.
  • Consult service history, inspect vehicles, and recommend additional necessary services.
  • Advise customers on car care and stress the importance of maintaining vehicles per manufacturers' specifications.
  • Provide comprehensive and precise written cost estimates for labor and parts.
  • Set a 'promised time' for service completion, coordinating with the dispatcher if needed.
  • Secure customer signatures on repair orders and provide copies for their records.
  • Establish the customer's method of payment, obtaining credit approval if required.
  • Notify the dispatcher of incoming work and monitor repair progress throughout the day.
  • Communicate changes in estimates or promised time to customers, explaining costs and time requirements in detail and obtaining proper authorization for additional repairs.
  • Implement and uphold a service marketing program.
  • Review repair orders to ensure completion, note any additional work and authorization, and properly close out repair orders.
  • Ensure vehicles are parked in assigned areas, securely locked, and keys are correctly stored.
Requirements and Qualifications
  • 2+ years of previous service advisor experience.
  • 1 year of dealership setting experience.
  • To excel in this role, candidates must perform each essential duty satisfactorily. The requirements above represent the necessary knowledge, skills, and abilities.
Benefits and Compensation

This position offers a competitive salary range of $70,000 - $100,000 per year, inclusive of commission and bonuses. Additionally, benefits include:

  • Medical and dental insurance.
  • 401(k) retirement plan.
  • Employee discounts on vehicle purchases, parts, and service.
  • Paid time off.
  • Supplemental benefit plans (short-term disability, long-term disability, supplemental life insurance).
  • Comprehensive employee recognition programs.
  • Opportunities for career advancement.
  • Professional development assistance.
  • Retirement plan.
Work Environment and Schedule

This is a Monday-to-Friday position, with occasional Saturday availability. We strive to maintain a positive working environment and encourage professional growth through training and advancement opportunities.

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