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Bilingual Technical Support Advisor

2 months ago

New Braunfels, Texas, United States TaskUs Full time
About TaskUs: TaskUs is a leading provider of outsourced digital services and innovative customer experience solutions for rapidly growing technology firms. We assist our clients in representing, safeguarding, and expanding their brands. Utilizing a cloud-based infrastructure, TaskUs caters to clients in the most dynamic sectors, including social media, e-commerce, gaming, streaming, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

Our People First culture has allowed TaskUs to grow its workforce to around 45,000 employees worldwide, with a presence in numerous locations across various countries.

TaskUs was founded on a groundbreaking idea to redefine Business Process Outsourcing (BPO). We recognize that fostering growth for our partners demands a culture of continuous evolution, embracing new technologies, and being prepared to tackle challenges promptly while maintaining consistency in a fluctuating environment.

What We Offer: At TaskUs, we prioritize the well-being of our employees by providing competitive salaries and comprehensive benefits packages. Our commitment to a People First culture is evident in our various departments, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive atmosphere and the positive impact we have on the community. Furthermore, we actively promote internal mobility and professional development at every stage of an employee's career within TaskUs.

What does a Bilingual Customer Support Specialist truly do?

As a Bilingual Customer Support Specialist, you will be the initial point of contact, responsible for addressing and resolving customer inquiries from start to finish. We ensure that we hire only the most qualified individuals, as we are committed to maintaining high standards. Your full attention is essential as you envision the role of a Bilingual Customer Support Specialist.

As a Bilingual Customer Support Specialist, your responsibilities will include assisting and guiding customers (via phone, chat, and/or email) as you troubleshoot software and/or device-related issues, delivering swift and tailored solutions. You will collaborate with customers to resolve problems and create support tickets to ensure the quickest and most efficient resolution while providing an exceptional experience.

Do you possess the qualities needed to excel as a Bilingual Customer Support Specialist?

As a Bilingual Customer Support Specialist, you will...
  • Investigate and resolve issues reported by the client's end-users through phone, email, and chat support.
  • Manage and maintain a test lab of devices running services to replicate customer issues.
  • Document all customer interactions in accordance with standard operating procedures.
Key Responsibilities:
  • Provide efficient and effective responses to users' software and technical inquiries.
  • Conduct root cause analysis and determine the appropriate course of action.
  • Contribute to the Knowledge Base through technical and process support documentation.
  • Deliver timely, accurate, and professional customer service to all clients via email and/or chat.
  • Research and analyze issues, communicating effective solutions.
Key Qualifications:
  • Exceptional communication and writing skills.
  • A strong curiosity about how and why things function as they do.
  • Ability to quickly learn and articulate technical concepts.
  • Empathy towards users, conveying confidence through written interactions.
  • Proficient in chat and email etiquette, with keen attention to detail.
  • Demonstrated proficiency in the Microsoft Office suite, with moderate-level expertise in Excel required.
  • 2+ years of experience in technical/product support.
About Us:

We are a collective of highly skilled individuals who understand how to leverage technology and data to best serve our objectives. From Digital Customer Experience to Content Security, AI Operations, Consulting, and beyond, we take responsibility for safeguarding our partners' interests and supporting their long-term success through innovation and technology powered by exceptionally talented individuals.

In addition to our truly #Ridiculous culture, you'll enjoy benefits such as:
  • Outstanding Medical, Dental, Vision, and Prescription plans.
  • 401k Match.
  • Pet Insurance.
  • In-house Wellness Coaches.
  • Numerous Discounts with the Brands you Love and Use.
TaskUs collaborates with the world's most innovative and disruptive brands to protect what matters most and to thrive in an ever-evolving landscape.

TaskUs is an equal opportunity employer, and we believe that life is better with Us. Discover what it means to work for a company that prioritizes People over Profits.

How We Partner To Protect You: TaskUs will never solicit money from you during your application process nor require any form of payment to proceed with your application. Please ensure that you communicate only with authorized recruiters of TaskUs.

DEI: At TaskUs, we believe that innovation and superior performance stem from individuals from diverse backgrounds. We welcome applicants from various demographics and circumstances. Our commitment to inclusive and equitable practices is fundamental to our business. TaskUs is dedicated to providing equal access to opportunities. If you require reasonable accommodations during any part of the hiring process, please inform us.

EEO: TaskUs is proud to be an equal opportunity workplace and an affirmative action employer. We celebrate and support diversity and are committed to fostering an inclusive environment for all employees. Our People First culture thrives on this commitment for the benefit of our employees, clients, services, and community.

We invite you to explore all TaskUs career opportunities and apply through the provided URL.