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Bilingual Financial Customer Service Representative
1 month ago
TaskUs is a leading provider of outsourced digital services and next-generation customer experience solutions to fast-growing technology companies. Our mission is to protect and grow our clients' brands by leveraging a cloud-based infrastructure and a team of highly capable humans.
What We OfferWe prioritize our employees' well-being by offering competitive industry salaries, comprehensive benefits packages, and a commitment to a People First culture. Our inclusive environment and positive impact on the community are just a few reasons why we're a great place to work.
Job SummaryWe're seeking a highly skilled Bilingual Financial Customer Service Representative to join our team. As a key member of our digital services team, you'll be responsible for providing exceptional member service experiences, resolving customer issues, and promoting our clients' financial products and services.
Key Responsibilities- Respond to inquiries from members, prospective members, and third parties regarding specific account inquiries, product offerings, and general questions regarding the credit union.
- Educate members on digital self-service tools and troubleshoot member issues regarding client Self-Service tools.
- Ability to identify source of problem and effective resolution for online banking, Bill Pay Services, Email, and Chat applications used within credit union.
- Proactively recommend services and solutions that will improve the member's life.
- Maintain acceptable performance levels with regards to established metrics, including time utilization, quality of work, and productivity.
- High School Diploma or equivalent mix of education and experience is required.
- Previous customer service experience is required.
- Call Center or Banking experience is preferred.
- Six months as Member Care Representative 1 or previous Digital Services experience required.
We're looking for a highly motivated and customer-focused individual who is passionate about delivering exceptional service experiences. If you have a strong understanding of digital banking systems, excellent communication skills, and a commitment to continuous learning, we'd love to hear from you.
About UsWe're a collective of highly capable humans who understand how to deploy technology and data to best serve our clients' purposes. From Digital CX to Content Security, AI Operations, Consulting, and more, we're responsible for protecting our partners' interests and supporting their long-term success through innovation and technology.
Benefits- Outstanding Medical, Dental, Vision, and Prescription plans
- 401k Match
- Pet Insurance
- In-house Wellness Coaches
- Hundreds of Discounts with the Brands you Love and Use
TaskUs is an equal opportunity employer and is committed to providing equal access to opportunities for all employees and applicants. If you need reasonable accommodations in any part of the hiring process, please let us know.
