Bilingual Customer Service Representative
2 weeks ago
TaskUs is a leading provider of outsourced digital services and next-generation customer experience solutions to fast-growing technology companies. Our mission is to protect and grow our clients' brands by leveraging a cloud-based infrastructure and a highly skilled workforce.
Our CultureWe pride ourselves on our People First culture, which has enabled us to expand our workforce to over 45,000 employees globally. Our inclusive environment and commitment to diversity and equity have made us a preferred partner for companies seeking to innovate and grow.
What We OfferAt TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to professional growth and development has led to the establishment of various departments, including Total Rewards, Wellness, HR, and Diversity.
About the RoleWe are seeking a highly skilled Bilingual Customer Service Advisor to join our team. As a key member of our customer support team, you will be responsible for resolving customer issues via phone, email, and chat support. Your excellent communication and problem-solving skills will enable you to deliver fast and effective solutions to our customers.
Key Responsibilities- Research and resolve customer issues via phone, email, and chat support
- Manage and maintain a test lab of devices to reproduce customer issues
- Document all customer interactions according to standard operating procedures
- Impeccable communication and writing skills
- General curiosity about how and why things work
- Ability to quickly learn and articulate technical concepts
- Ability to empathize with customers and convey confidence through written interactions
- Well-versed in chat and email etiquette, with a fine-tuned attention to detail
- 2+ years of technical/product support experience
We are a company that puts People before Profits. Our inclusive environment and commitment to diversity and equity have made us a preferred partner for companies seeking to innovate and grow. Join our team today and experience the difference for yourself.
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