Support Team Lead
4 weeks ago
The Support Supervisor role is a critical position that oversees the Help Desk staff, ensuring end users receive timely and effective assistance. This includes managing procedures related to help request identification, prioritization, and resolution, as well as monitoring and tracking Help Desk functions. The Support Supervisor will also contribute to problem resolution by providing hands-on support to end users and mentoring Help Desk technicians.
Key Responsibilities- Establish and enforce Help Desk service level agreements to set problem resolution expectations and timeframes.
- Analyze Help Desk performance and identify areas for improvement to enhance quality of service.
- Collaborate with other departments to identify and procure Help Desk software and technology.
- Design and enforce request handling and escalation policies and procedures.
- Coordinate and perform hands-on fixes at the desktop level, including software installation and configuration.
- Demonstrated experience in supervising a technical support team.
- Proven track record of developing and providing Service Level Agreements and Help Desk deliverables.
- Strong relationship management and performance management skills.
- Ability to motivate and direct staff members and subordinates.
This role requires a strong understanding of the organization's goals and objectives, as well as exceptional written and oral communication skills. The ideal candidate will be able to analyze problems, develop solutions, and effectively prioritize tasks in a high-pressure environment.
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Manufacturing Engineer Team Lead
1 month ago
New Braunfels, Texas, United States Continental Full timeJob SummaryAs a Manufacturing Engineer Team Lead at Continental, you will be responsible for leading the Industrial Engineering Process Group, ensuring the highest efficiency of manufacturing and quality processes at the best possible cost. You will oversee the development of new operation-specific processes, provide necessary documentation, and plan...
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Manufacturing Engineer Team Lead
1 month ago
New Braunfels, Texas, United States Continental Full timeJob OverviewContinental is seeking a highly skilled Manufacturing Engineer Team Lead to join our team in New Braunfels, TX. As a key member of our Industrial Engineering Process Group, you will be responsible for leading the development and implementation of manufacturing processes and procedures to ensure the highest efficiency and quality of our...
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HVAC Service Technician
4 weeks ago
New Braunfels, Texas, United States Team Mechanical Full timeJob OverviewTeam Mechanical is seeking a skilled HVAC Service Technician to join our team. As a key member of our service team, you will be responsible for performing routine HVACR service activities independently, demonstrating expertise and efficiency for commercial and residential customers.Key Responsibilities:Perform routine HVACR service activities...
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IT Support Specialist
1 month ago
New Braunfels, Texas, United States K2 Staffing, LLC Full timeJob SummaryWe are seeking a skilled IT Help Desk Support Level II to join our team at a leading IT Solutions Company in the San Antonio, TX area. As a Help Desk Support Specialist, you will be responsible for ensuring system operation and functionality, responding to support requests in a timely manner, and providing excellent customer service.Key...
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Plumbing Expert
1 month ago
New Braunfels, Texas, United States Team Mechanical Full timeJob OverviewTeam Mechanical is seeking a skilled Journeyman Plumber to join our team. As a key member of our mechanical services team, you will be responsible for installing and repairing plumbing systems, fixtures, and equipment. If you have a passion for delivering exceptional service and staying up-to-date with industry advancements, we encourage you to...
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Caregiver - Direct Support Professional
1 month ago
New Braunfels, Texas, United States Caregiver, Inc. Full timeCaregiver - Direct Support Staff OpportunityWe are seeking a dedicated and compassionate Direct Support Professional to join our team at Caregiver, Inc. in New Braunfels, TX. As a Direct Support Professional, you will play a vital role in supporting individuals with intellectual and developmental disabilities to lead their unique lives with dignity,...
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Sales Support Representative: Bilingual English
1 month ago
New Braunfels, Texas, United States TaskUs Full timeAbout TaskUsTaskUs is a leading provider of outsourced digital services and next-generation customer experience solutions to fast-growing technology companies. Our mission is to help our clients represent, protect, and grow their brands in an ever-changing world.Job SummaryWe are seeking a highly skilled Sales Support Representative to join our team. As a...
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Patient Care Technician
4 weeks ago
New Braunfels, Texas, United States DaVita Inc. Full timeAbout DaVita Inc.DaVita Inc. is a leading provider of dialysis services, dedicated to improving the lives of patients with end-stage renal disease. Our mission is to provide quality care and support to our patients, while also fostering a culture of compassion and excellence.Job SummaryWe are seeking a highly motivated and compassionate Patient Care...
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Residential Support Staff
4 weeks ago
New Braunfels, Texas, United States Caregiver, Inc. Full timeCaregiver, Inc. is seeking a dedicated and compassionate Residential Support Staff to join our team in San Antonio, TX.About the Role:We are looking for a caring and patient individual to provide support and assistance to adults with intellectual and developmental disabilities in a residential setting. As a Residential Support Staff, you will be responsible...
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Restaurant Team Member
4 weeks ago
New Braunfels, Texas, United States Cicis Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Restaurant Team Member to join our team at Cicis. As a key member of our restaurant team, you will be responsible for delivering exceptional customer service and ensuring a positive dining experience for our guests.Key ResponsibilitiesCustomer Service: Provide positive and friendly...
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New Braunfels, Texas, United States Caregiver, Inc. Full timeWe are seeking a dedicated and compassionate Caregiver - Residential Support Staff to join our team in New Braunfels, TX.Job Summary:We are looking for a caring and supportive individual to provide residential support services to adults with intellectual and developmental disabilities. As a Caregiver - Residential Support Staff, you will play a vital role in...
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New Braunfels, Texas, United States Caregiver, Inc. Full timeEmpowering Individuals with Intellectual and Developmental DisabilitiesCaregiver, Inc. is a leading provider of services to adults with intellectual and developmental disabilities (IDD) in Texas. We are committed to creating a world-class experience for the individuals we serve, enabling them to lead their unique lives with dignity, independence, and...
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Therapy Support Specialist
4 weeks ago
New Braunfels, Texas, United States Ernest Health Full timeOverview:We are seeking a skilled Therapy Support Specialist to join our team at Ernest Health. As a Therapy Support Specialist, you will work under the supervision of a licensed therapist to provide support care to patients and therapy staff.Responsibilities:Provide support care to patients and therapy staffIntegrate the hospital's mission and guiding...
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Clinical Support Specialist
4 weeks ago
New Braunfels, Texas, United States Ernest Health Full timeOverviewAt Ernest Health, our hospitals have been recognized for their commitment to providing high-quality rehabilitative care. Our team of dedicated professionals is passionate about helping patients recover from disabilities caused by injuries, illnesses, or chronic medical conditions.We are seeking a full-time Clinical Support Specialist to join our Case...
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Sales Associate, Store Team Member
3 weeks ago
New Braunfels, Texas, United States Fischer's Market Management Full timeAbout UsFischer's Market Management is a leading convenience store operator in the New Braunfels area, with 32 stores across San Antonio, Kerrville, Canyon Lake, and New Braunfels. Our company began as a wholesale distributor in 1966 and has since expanded into retail stores.Our MissionWe strive to provide excellent customer service, efficient service,...
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Licensed Vocational Nurse
4 weeks ago
New Braunfels, Texas, United States UnitedHealth Group Full timeJob Title: Licensed Vocational Nurse - Mobile Unit PSU TeamAre you a skilled Licensed Vocational Nurse looking for a challenging and rewarding role in a dynamic healthcare environment? Do you have a passion for delivering high-quality patient care and making a positive impact on people's lives? If so, we have an exciting opportunity for you to join our team...
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Clinical Laboratory Assistant Phlebotomy Lead
4 weeks ago
New Braunfels, Texas, United States Methodist Hospital Full timeCompensation: $14.19 - $19.87 an hour Full-time Days (Weekends Only)Methodist HospitalSeeking a Clinical Laboratory Assistant to join our team who works under the supervision of the Lab Director and the lab supervisors. He/she processes specimens for the section, performs routine laboratory tests for diagnosis and treatment of disease, sets up instruments...
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Residential Support Specialist Night Shift
4 weeks ago
New Braunfels, Texas, United States Lutheran Social Services Of The South Inc Full timeJob Title: Residential Support Specialist Night ShiftAt Lutheran Social Services Of The South Inc, we are committed to providing a safe and supportive environment for our youth. As a Residential Support Specialist Night Shift, you will play a vital role in ensuring the well-being and success of our residents.Key Responsibilities:Provide direct supervision...
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Customer Service Representative
3 weeks ago
New Braunfels, Texas, United States Justin Meadows - State Farm Agent Full timeJob OverviewAre you a people person with a passion for helping others? Do you enjoy working in a fast-paced environment where no two days are the same? If so, we may have the perfect opportunity for you as a Customer Service Representative on our State Farm Agent team.As a Customer Service Representative, you will be responsible for building and maintaining...
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Production Team Lead
4 weeks ago
New Boston, Texas, United States Rowe Casa Organics Full timeJob Title: Production Team LeadAbout the Position:We are seeking a highly skilled Production Team Lead to oversee a team of 5-7 production staff in our manufacturing environment. The ideal candidate will have a proven track record of ensuring efficient production processes, maintaining high-quality standards, and promoting a safe working environment.Key...