Bilingual Financial Customer Service Representative

1 week ago


New Braunfels, Texas, United States TaskUs Full time
About TaskUs

TaskUs is a leading provider of outsourced digital services and next-generation customer experience solutions to fast-growing technology companies. Our mission is to protect and grow our partners' brands through innovation and technology.

Job Summary

We are seeking a highly skilled Bilingual Financial Customer Service Representative to join our team. As a key member of our customer experience team, you will be responsible for providing exceptional service to our members, resolving their financial issues, and ensuring a positive experience.

Key Responsibilities
  • Respond to member inquiries and resolve their financial issues through multiple contact methods.
  • Provide education on digital self-service tools and troubleshoot member issues.
  • Identify and resolve problems with online banking, Bill Pay Services, Email, and Chat applications.
  • Proactively recommend services and solutions to improve members' financial well-being.
  • Maintain high performance levels with regards to established metrics.
Requirements
  • High School Diploma or equivalent mix of education and experience.
  • Previous customer service experience, preferably in a call center or banking environment.
  • Strong understanding of digital banking systems and technical support mentality.
  • Critical thinking and analytical skills.
  • Ability to work in a team environment and maintain good attendance and punctuality.
About Us

TaskUs is a collective of highly capable humans who understand how to deploy technology and data to best serve our partners' purposes. We are committed to creating an inclusive environment for all employees and partners. Our benefits include outstanding medical, dental, and vision plans, 401k match, pet insurance, and in-house wellness coaches.

We invite you to explore all TaskUs career opportunities and apply through our website.



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