IT Support Specialist

2 days ago


New Braunfels, Texas, United States K2 Staffing, LLC Full time
Job Summary

We are seeking a skilled IT Help Desk Support Level II to join our team at a leading IT Solutions Company in the San Antonio, TX area. As a Help Desk Support Specialist, you will be responsible for ensuring system operation and functionality, responding to support requests in a timely manner, and providing excellent customer service.

Key Responsibilities
  • Provide technical support to end-users via phone, email, and web portal
  • Configure and troubleshoot network equipment, Windows servers, and workstations
  • Manage Microsoft Exchange Server and Active Directory
  • Install and maintain antivirus software and ensure virus definitions are up to date
  • Monitor alert systems and take appropriate action
  • Escalate complex issues to senior technicians
Requirements
  • Minimum 4 years of experience in a help desk or technical support role
  • Hands-on experience with networking equipment, Windows servers, and workstations
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Experience with RMM tools such as Connectwise or Kaseya is a plus
Preferred Qualifications
  • CompTIA Net+ and/or CompTIA Security+ certifications
  • MCSA or MCSE certifications
  • CCNA or CCIE-Cisco certifications

We offer a competitive salary, benefits package, and opportunities for career growth and development. If you are a motivated and detail-oriented individual with a passion for IT support, please submit your application.



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