Head of Commercial Escrow Management

1 week ago


Meriden, Connecticut, United States Planet Home Lending Full time
Job Overview

Location: Remote

Position Summary

The Senior Vice President of Commercial Escrow Operations plays a pivotal role in shaping and executing strategies to enhance the efficiency and effectiveness of the commercial escrow department. This includes oversight of real estate tax, insurance, escrow analysis, and construction draws, all while adhering to state and federal regulations as well as agency and investor guidelines.

Key Responsibilities
  • Lead the operations of the Commercial Escrow division within the Commercial Loan Servicing sector; establish and uphold operational controls, supervise work delegation, and monitor workflow and outcomes.
  • Ensure a balance between profitability, compliance, and customer satisfaction.
  • Oversee relationships with Commercial Escrow vendors, including performance management, mentoring, and training initiatives.
  • Set team priorities, regularly review expectations, and ensure adherence to established standards.
  • Manage the timely and accurate processing of real estate tax and insurance payments, while ensuring compliance with regulatory requirements.
  • Compile and analyze monthly operational metrics and reports, identifying trends and variances.
  • Ensure all system enhancements related to escrow are implemented and that policies and procedures are regularly updated.
  • Monitor accounts for required insurance and ensure timely notifications and follow-ups.
  • Respond promptly to escalated inquiries, ensuring compliance with all applicable laws.
  • Facilitate the accurate setup of tax, insurance, and mortgage insurance information for new and acquired loans.
  • Perform additional duties as assigned.
Qualifications

Education: High school diploma or equivalent required; Bachelor's degree in accounting or finance preferred.

Experience: Minimum of 10 years in mortgage servicing, with at least 5 years in a leadership role. Experience in Escrow Administration, Real Estate Tax, or Insurance is highly desirable.

Skills and Competencies
  • Strong leadership capabilities with a focus on achieving results.
  • Excellent written and verbal communication skills.
  • Proficient organizational and time management skills.
  • Advanced problem-solving and technical skills.
  • Proficient in Excel and MS Office Suite.
  • Able to thrive in a fast-paced environment and manage multiple priorities effectively.
  • Detail-oriented with strong mathematical and analytical skills.
  • Ability to collaborate effectively with various business functions.
Work Environment

This position is typically performed in a standard office environment, with physical demands including the ability to communicate effectively, stand, walk, sit, and occasionally lift up to 10 pounds.

This job description is intended to provide a general overview of the responsibilities and qualifications associated with the role. The company reserves the right to modify this document at any time.



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