Retail Operations Manager

4 days ago

Wichita Falls, Texas, United States PetSmart Full time

About Life at PetSmart

At PetSmart, we're more than just a company obsessed with pets; we're obsessed with our people too. Our values are rooted in unconditional love—a lesson we learn from our pets—and staying united together. We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves.

Benefits that Benefit You

Take care of yourself and your family members—whether they be two-legged or four, have feathers, fur or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings) Check out some of our awesome offerings:

  • Paid Weekly
  • Flexible Schedule
  • Health Benefits: Medical, Dental, Vision
  • 401k
  • Tuition Assistance
  • Associate Discounts and Perks
  • Paid Time Off for Full-Time Associates
  • Career Pathing
  • Development Opportunities

The Impact You'll Make

The Retail Operations Manager, or as we call it, the 'Process Leader', you'll have shared leadership oversight of the safety of people and pets, customer experience, inventory management, and financial outcomes within their store. You'll also be expected to provide exemplary leadership to the store by driving company strategies, achieving targeted results, championing exceptional customer service and efficient execution of the store's daily business. Our leaders are responsible for driving PetSmart's vision, mission, values, and strategy within the store.

  • Pet Care Operations & Store Experience - Leads the associate and customer experience and ensures pets in our care are safe and healthy. Accountable for the pet healthcare of store-owned pets, including pet care maintenance, and commitment standards on all pet habitats.
  • Store Operations & Inventory Management - Responsible for ensuring proper product rotation and disposal of products when out of date or damaged. Completes prices audit and ensures accuracy of everyday pricing and promotions. Oversight of inventory management process.
  • Brand Integrity - Maintain store standards and leads a culture of empowerment by ensuring compliance to our policies and procedures and code of ethics. Ensures a safe environment for our associates, pets, and pet parents.
  • People Leadership - Facilitate the associate experience and supports associate development. Effectively communicates company information and priorities to associates to ensure alignment and deliver on expectations.
  • Expense Management - Drive and identify opportunities to grow the business and hold associates accountable in achieving store P&L expectations such as sales and shrink targets. Manages expenses such as labor and supplies, as well as any other relevant store metrics.

What We're Looking For

We're looking for individuals who are passionate about pets and people and have a desire to grow a fulfilling career. Here are some of the key qualifications:

  • 2-3 Years of Retail Leadership or Experience in a Customer-Focused Environment
  • High School Diploma or Equivalent Required. Bachelor's Degree Preferred
  • Available to Work Flexible Hours, Including Early Mornings, Evenings, Weekends, Nights, and/or Holidays
  • Proficiency in Computer Applications and Written and Verbal Communications

Join Our Team

We're delighted you're interested in joining our team and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you.

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