Retail Customer Service Representative
2 days ago
We are seeking a highly skilled and customer-focused Retail Customer Service Representative to join our team at FedEx Office and Print Services. As a key member of our retail team, you will be responsible for delivering exceptional customer experiences, providing expert advice on our products and services, and driving sales growth.
Key Responsibilities- Customer Service
- Provide exceptional customer service to all customers, utilizing consultative skills to anticipate customer needs and provide solutions.
- Ensure all customer problems are resolved quickly and to the satisfaction of the customer.
- Product Knowledge
- Develop and maintain in-depth knowledge of all FedEx Office products and services, including print, signs & graphics, and shipping.
- Provide expert advice to customers on our products and services, including pricing and product information.
- Sales and Revenue Growth
- Meet or exceed sales targets by providing exceptional customer service and promoting our products and services.
- Identify opportunities to upsell and cross-sell our products and services to customers.
- Operational Excellence
- Operate and maintain a wide variety of equipment, including printers, scanners, and other retail equipment.
- Manage the production queue and output, ensuring timely and accurate completion of customer orders.
- Team Collaboration
- Work collaboratively with other team members to achieve sales and customer service goals.
- Assist in the training of new team members and provide guidance and support as needed.
- Education
- High school diploma or equivalent education.
- Experience
- 6+ months of specialized experience in a retail or customer service environment.
- Skills
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced environment, under substantial pressure.
- Ability to maintain attention and concentration for extended periods of time.
- Quality-Driven Mindset
- Suggest areas for improvement in internal processes along with possible solutions.
- Work with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
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