Retail Customer Service Representative

2 days ago


Wichita Falls, Texas, United States FedEx Office and Print Services Full time
Job Summary

We are seeking a highly skilled and customer-focused Retail Customer Service Representative to join our team at FedEx Office and Print Services. As a key member of our retail team, you will be responsible for delivering exceptional customer experiences, providing expert advice on our products and services, and driving sales growth.

Key Responsibilities
  • Customer Service
    • Provide exceptional customer service to all customers, utilizing consultative skills to anticipate customer needs and provide solutions.
    • Ensure all customer problems are resolved quickly and to the satisfaction of the customer.
  • Product Knowledge
    • Develop and maintain in-depth knowledge of all FedEx Office products and services, including print, signs & graphics, and shipping.
    • Provide expert advice to customers on our products and services, including pricing and product information.
  • Sales and Revenue Growth
    • Meet or exceed sales targets by providing exceptional customer service and promoting our products and services.
    • Identify opportunities to upsell and cross-sell our products and services to customers.
  • Operational Excellence
    • Operate and maintain a wide variety of equipment, including printers, scanners, and other retail equipment.
    • Manage the production queue and output, ensuring timely and accurate completion of customer orders.
  • Team Collaboration
    • Work collaboratively with other team members to achieve sales and customer service goals.
    • Assist in the training of new team members and provide guidance and support as needed.
Requirements
  • Education
    • High school diploma or equivalent education.
  • Experience
    • 6+ months of specialized experience in a retail or customer service environment.
  • Skills
    • Excellent verbal and written communication skills.
    • Ability to work in a fast-paced environment, under substantial pressure.
    • Ability to maintain attention and concentration for extended periods of time.
Preferred Qualifications
  • Quality-Driven Mindset
    • Suggest areas for improvement in internal processes along with possible solutions.
    • Work with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.


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