Retail Channel Leader

2 weeks ago

Wichita Falls, Texas, United States Mediabistro Full time
Position Overview

The Retail Sales Operations Manager plays a crucial role in driving the retail sales division to achieve specified product and service sales objectives while fostering customer satisfaction and loyalty . This role involves the development and execution of strategic retail sales initiatives for Mediabistro, acting as a key collaborator in the broader organizational framework. The aim is to surpass growth and profitability targets by optimizing the retail sales of various media and communication services .

Key Responsibilities
  • Adheres to the Mediabistro Sales Vision by ensuring flawless execution with every customer interaction and initiative.
  • Establishes and implements essential metrics and frameworks to guarantee an optimal in-store customer experience, reinforcing the goal of being a trusted service provider.
  • Evaluates local market competition, including product assortment and pricing trends, and communicates significant discrepancies to management.
  • Collaborates with Product & Marketing teams to propose strategies and objectives for merchandising, advertising, and promotional efforts.
  • Develops staffing plans in accordance with corporate guidelines, seasonal trends, and projected customer demand.
  • Drives sales of Mediabistro products and services while maintaining a focus on operational efficiency to maximize profitability.
  • Oversees customer satisfaction metrics for the retail sales channel and offers insights for enhancement.
  • Ensures that store presentation aligns with ongoing marketing campaigns and meets or exceeds established standards.
  • Conducts weekly sales meetings to ensure alignment among sales associates with corporate strategies.
  • Manages the annual budget for retail and payment centers, including sales and revenue forecasts.
  • Responsible for recruiting, training, and evaluating the performance of the sales team and support staff.
  • Participates in the development of compensation plans and setting performance targets.
  • Establishes clear performance goals for store personnel.
  • Acts as a point of escalation for customer and employee issues.
  • Prepares regular sales reports detailing sales volume, potential growth areas, and client base expansion opportunities.
  • Monitors store inventory to ensure compliance with corporate design strategies.
  • Analyzes shrinkage and implements corrective actions.
  • Collaborates with corporate teams to identify traffic trends to align with inventory needs.
  • Proactively tracks store revenues, operational targets, customer satisfaction, and inventory levels.
  • Willingness to travel as needed for business purposes.
What We Offer

At Mediabistro, we value your contributions and offer a competitive benefits package. This includes a robust compensation structure, retirement plans with company matching, comprehensive health coverage, and various additional perks such as adoption assistance and discounts on travel services.

We prioritize a culture that values individuals and their contributions. We believe in recognizing the efforts of our team members and fostering an inclusive environment where everyone can thrive.

We also provide numerous opportunities for professional development, including skill enhancement, mentorship programs, and pathways for career advancement within the Mediabistro family.

Qualifications

Minimum Requirements
  • A bachelor's degree in a relevant field with at least 6 years of experience in a related domain. Alternative combinations of education and experience will also be considered.
  • A minimum of 1 year of experience in a managerial or leadership capacity.
  • Valid driver's license required.
Preferred Qualifications
  • Experience in presenting programs and results to various stakeholders.
  • Background in merchandising.
  • Familiarity with implementing process improvement methodologies.
  • Knowledge of the local market and industry trends is highly desirable.
Join Mediabistro and make a difference in the media landscape today.

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