**Store Operations Manager**

6 days ago

Wichita Falls, Texas, United States Konnect General Stores Full time

About the Role:

Konnect General Stores is seeking a highly motivated and experienced Store Operations Manager to join our team. As a Store Operations Manager, you will be responsible for the day-to-day operations of our convenience stores, including scheduling, training, and supervising employees and the assistant manager.

Key Responsibilities:

  • Assist in the recruitment, recommendation for hiring, and training of bright, positive individuals.
  • Motivate, encourage, and challenge store cashiers to provide exceptional customer service.
  • Promote and resolve customer complaints in a timely and professional manner.
  • Implement and enforce established daily operating procedures to ensure the store is clean, adequately stocked, organized, and well kept.
  • Ensure all merchandise is stocked and displays are attractive, priced correctly, and displayed in a safe manner.
  • Maintain quality brand image standards.
  • Supervise and discipline Convenience Store employees according to company policy.
  • Monitor daily retail gasoline competitors and send prices to the corporate office in a timely manner as established by management.
  • Complete daily paperwork and computer entry in a timely manner as established by management.
  • Monitor cash over/short, inventory shrinkage, and drive offs daily.
  • Conduct store meetings as needed with employees (a minimum of one per month).
  • Have the physical ability to perform all duties of a store cashier regularly.
  • Understand all information in the daily reporting of store operations.
  • Follow and enforce all Company Policies and Established Procedures in the Store Operations.
  • Implement monthly promotions, ensure all POS advertising and signage is properly posted at the proper time.
  • Communicate and perform all price change requests, mark downs/ups as requested by the Operations Director.
  • Communicate any problems with merchandise pricing to the Price Book Administrator.
  • Implement and enforce all merchandising and vendor policies and procedures.
  • Enforce all Safety and Security protocols and report all unsafe conditions.
  • Conduct regular Safety and Security Meetings and document with attending employees' signatures.
  • Report and process all employee and/or customer incidents or accidents following company procedure.

Requirements:

  • 3+ years' experience working in a convenience store setting required.
  • High School Diploma or General Equivalency Diploma (GED) recommended.
  • While performing the duties of this position, the employee is regularly required to stand, walk, climb, balance, stoop, kneel, crouch, crawl, and occasionally lift and/or move up to 50 pounds.
  • Must correctly demonstrate all Store Associate duties and be able to efficiently manage all store activities.
  • Most stores are open 24 hours a day, 7 days a week. The Manager is scheduled to work various shifts, including weekends and holidays, as required to ensure the store is adequately staffed. Must be available to work as needed.
  • Must have a reliable source of transportation and the ability to be reached 24 hours a day, 7 days a week.

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