Financial Aid Advisor
2 weeks ago
DEPARTMENT: Financial Aid / STATUS: Full-time / CLASSIFICATION: Hourly / RANK:
OVERVIEW
Life Pacific University is in search of a committed and meticulous individual to fill the role of Student Financial Services Counselor. This position is essential in assisting students and their families by delivering thorough financial aid and student account services. The successful candidate will possess a solid grasp of financial aid regulations, outstanding communication abilities, and a dedication to creating a nurturing environment for our students.
KEY RESPONSIBILITIES
Student Guidance and Customer Relations:
- Provide advice to students and families regarding financial aid options, application processes, and eligibility criteria.
- Conduct personalized counseling sessions to aid in financial planning and budgeting for educational costs.
- Clarify financial aid awards and address any inquiries or concerns related to financial aid packages.
- Guide students about their account balances and advise them on financial obligations when necessary.
- Act as the primary point of contact in the office, managing incoming calls and student visits.
- Deliver exceptional customer service by promptly addressing and resolving student inquiries and concerns.
Application Management:
- Assist students in completing the Free Application for Federal Student Aid (FAFSA) and other financial aid documentation.
- Review and process financial aid applications, ensuring accuracy and thoroughness.
- Confirm student eligibility for various financial aid types, including grants, loans, scholarships, and work-study opportunities.
Outreach and Communication:
- Design and facilitate financial aid workshops, presentations, and informational sessions for prospective and current students.
- Create and disseminate informational resources related to financial aid processes and deadlines.
- Respond to inquiries from students, families, and staff in a timely and professional manner.
- Maintain open lines of communication with students regarding their accounts.
Management of Student Accounts:
- Generate estimated tuition bills at the start of each semester and distribute them to students.
- Prepare and send monthly statements to students.
- Manage aged accounts to ensure timely payment collection.
- Collect and post payments to student accounts.
- Collaborate with the Director of Student Accounts to submit deposits.
- Run income reports, including Income by Account, Cash Receipts, and Charges & Adjustments.
- Process bookstore vouchers with MBS Direct.
- Ensure timely processing of refunds to students.
- Assist the Director of Student Accounts with billing adjustments.
- Perform general office duties as needed.
- Oversee the Student Accounts web pages.
Collaboration:
- Work closely with other financial services staff to ensure seamless service delivery and support for students.
- Collaborate with departments such as Admissions, Registrar, and Business Office to coordinate financial aid activities and resolve student issues.
- Engage in professional development activities and stay updated on changes in financial aid regulations and best practices.
- Perform other duties as assigned by the Director of Financial Aid.
QUALIFICATIONS
Education:
- Bachelor's degree in finance, accounting, business administration, or a related field is required.
- Experience in financial aid.
- Strong understanding of federal and state financial aid regulations and compliance requirements.
- Familiarity with student information management systems (e.g., Empower, Slate).
- Flexibility in working hours is required, including a variety of evening and weekend schedules throughout the year.
This job description does not encompass a comprehensive listing of activities, duties, or responsibilities required of the employee and is subject to revision as necessary. Candidates must be Christian believers holding a Pentecostal/charismatic perspective and will be required to adhere to the University's statement of faith and mission. No individual shall be denied employment at Life Pacific University based on gender, race or ethnicity, national origin or ancestry, age, marital status, pregnancy, medical condition, disability, veteran status, or any other legally protected classification, except as may be permitted by law.
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