Rental Customer Service Specialist
1 week ago
Position Overview
As a Rental Customer Service and Sales Associate, you'll play a vital role in ensuring our customers have a positive and seamless rental experience. You will guide them through the rental process, providing expert advice on vehicle options and services to meet their needs.
Your primary focus will be on delivering exceptional customer service while maximizing revenue opportunities by effectively presenting additional products and services. You'll also be responsible for addressing customer inquiries and resolving any issues promptly and professionally.
Responsibilities
- Provide personalized consultations to customers, understanding their rental requirements and recommending suitable vehicles and options.
- Proactively offer additional products and services, such as insurance, upgrades, and roadside assistance, to enhance the customer's rental experience and drive revenue growth.
- Process rental transactions efficiently and accurately, ensuring a smooth and hassle-free experience for customers.
- Maintain a comprehensive understanding of our fleet, rental policies, and promotions to effectively answer customer inquiries and address their concerns.
- Cultivate strong relationships with customers by providing friendly, helpful, and professional service at all times.
Qualifications
- Excellent communication and interpersonal skills, with the ability to build rapport with customers from diverse backgrounds.
- Proven sales experience and a demonstrated ability to upsell and overcome customer objections.
- Strong organizational and time management skills, with the ability to prioritize tasks and handle multiple inquiries simultaneously.
- Proficiency in using computer systems and rental software applications.
- A positive and enthusiastic attitude, with a commitment to providing exceptional customer service.
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