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Car Rental Sales Agent

2 months ago

Indianapolis, Indiana, United States Tom Wood Group Full time
About the Role

At Tom Wood Group, we're seeking a highly motivated and customer-focused Rental Sales Agent to join our team in Indianapolis. As a key member of our sales team, you'll be responsible for providing exceptional customer service, ensuring a seamless rental experience, and driving sales growth.

Key Responsibilities
  • Customer Service: Greet and assist customers in a friendly and professional manner, providing personalized support to build long-lasting relationships and ensure customer loyalty.
  • Rental Vehicle Sourcing: Assess customer needs and suggest suitable rental vehicles and services, ensuring a perfect match for their requirements.
  • Sales and Upselling: Upsell additional products and services, such as insurance, GPS, child seats, and other add-ons, to enhance the customer experience and drive revenue growth.
  • Reservation and Contract Management: Process rental reservations, agreements, and contracts accurately and efficiently, maintaining up-to-date rental records in our system.
  • Financial Transactions: Handle cash, credit card transactions, and reconcile daily transactions, ensuring financial accuracy and integrity.
  • Regulatory Compliance: Ensure all rental activities comply with local, state, and federal regulations, maintaining a safe and compliant work environment.
  • Additional Tasks: Assist customers with returns, future reservations, and any requirements or concerns they may have, providing exceptional support throughout the rental process.
Requirements
  • Professional Communication: Possess excellent communication and customer service skills, with a positive and outgoing attitude.
  • Teamwork and Flexibility: Demonstrate a team-oriented approach, flexibility, and a willingness to learn and adapt to changing situations.
  • Valid Driver's License: Hold a valid driver's license with a clean driving record, ensuring safe and responsible driving practices.
Benefits
  • PTO and Vacation: Enjoy paid time off and vacation days, allowing for relaxation and rejuvenation.
  • Paid Holidays: Receive paid holidays, celebrating important milestones and events.
  • Medical, Dental, and Vision: Enjoy comprehensive medical, dental, and vision benefits, prioritizing your health and well-being.
  • 401k with Company Match: Participate in a 401k plan with a company match, supporting your long-term financial goals.
  • Life and Disability Insurance: Receive life and disability insurance, providing peace of mind and financial security.
  • Training and Tuition Reimbursement: Engage in ongoing training and development opportunities, with tuition reimbursement for further education and career advancement.
  • Service Awards and Career Advancement: Enjoy service awards and opportunities for career advancement, recognizing your hard work and dedication.