Customer Service Specialist in Logistics Operations
2 weeks ago
Langham Logistics, Inc. is in search of a committed Logistics Customer Service Specialist. This role is essential for delivering outstanding customer support, maintaining quality standards, and ensuring profitability within our operations.
Position Overview:The Logistics Customer Service Specialist will oversee customer accounts and guarantee that all shipments and deliveries align with client expectations. Key responsibilities include:
- Administering shipment data within the Transportation Management System
- Addressing customer inquiries and resolving issues promptly
- Collaborating with the Project Management team for the onboarding of new clients
- Interfacing with LTL carriers and clients for effective freight management
- Fostering strong relationships with customers to enhance sales opportunities
- Background in logistics, supply chain, or transportation sectors
- Excellent analytical, problem-solving, and communication abilities
- Detail-oriented with a capacity to thrive in a collaborative environment
- Familiarity with TMS software and basic computer proficiency
- High School diploma is mandatory; further education is advantageous
- 3-5 years of experience in the transportation or logistics field
- Prior experience in customer service or call center roles
Physical Requirements: This position necessitates the use of computers and office equipment, primarily within an office setting.
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Customer Logistics Specialist
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Customer Logistics Support Specialist
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Indianapolis, Indiana, United States Langham Logistics, Inc Full timeLogistics Customer Service RepresentativeLangham Logistics, Inc. is in search of a committed Logistics Customer Service Representative. This role is essential for maintaining outstanding customer satisfaction, operational quality, and overall profitability.Position Overview:The Logistics Customer Service Representative plays a pivotal role in overseeing...
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