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Veterinary Client Service Representative

2 months ago


Charlotte, North Carolina, United States Charlotte Animal Referral & Emergency Full time

About Us

Charlotte Animal Referral & Emergency is a leading provider of emergency and specialty veterinary care in the Charlotte, NC area. Our state-of-the-art hospital is equipped with the latest technology and staffed by a team of experienced veterinarians and support staff.

The Position

We are seeking a highly skilled and compassionate Client Service Representative to join our team. As a Client Service Representative, you will be the first point of contact for clients and patients, providing exceptional customer service and support.

Responsibilities

  • Greet clients and patients in a friendly and professional manner
  • Answer multi-line phone system and respond to client inquiries
  • Check patients in and out of the hospital
  • Notify technicians of patient arrivals
  • Secure patient documents and scan them according to protocols
  • Input patient and client information into the electronic medical record
  • Perform other duties as assigned by management

Requirements

  • Fluent in Spanish
  • High school diploma or equivalent
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Experience in customer service or a related field

Benefits

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and supportive work environment
  • Recognition and rewards for outstanding performance