Lexus Customer Service Consultant

2 weeks ago


Knoxville, Tennessee, United States ToyotaLexus of Knoxville Full time
Key Responsibilities:
  • Manage Drive Lane Operations: Ensure that clients receive timely, courteous, and effective assistance.
  • Enhance Customer Experience: Take initiative in fulfilling additional tasks that contribute to a positive dealership impression.
  • Concierge Support: Provide dedicated support for all owner inquiries, whether via phone or in-person, ensuring seamless customer handling.
  • Optimize Technician Scheduling: Ensure that the daily allocation of technicians' time is consistently utilized to serve customers effectively.
  • Efficient Work Distribution: Allocate tasks among technicians in a manner that maximizes efficiency.
Qualifications:
  • Previous experience is advantageous but not mandatory.
  • Possess an organized and approachable demeanor.
  • Demonstrated capability in managing team dynamics.
  • Strong time management abilities.
  • Excellent communication skills with clients.
  • Maintain a professional and polished appearance.
  • Valid driving record.
  • Willingness to undergo a pre-employment background check and drug screening.
Dealership Benefits:

Eligible full-time associates can enjoy a range of insurance plans, including:

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Disability Insurance
  • Voluntary Accidental Insurance
  • Voluntary Critical Insurance

Additional benefits include:

  • 401k retirement plan
  • Paid Holidays for eligible associates
  • Paid vacations for eligible associates
  • Employee discounts
  • Sick Leave for eligible associates

We are committed to maintaining a drug-free workplace.



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