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Toyota Part Time Receptionist

2 months ago

Knoxville, Tennessee, United States ToyotaLexus of Knoxville Full time

Job Summary:

We are seeking a highly skilled Receptionist to join our team at Toyota/Lexus of Knoxville. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring a positive and memorable experience for all who visit our dealership.

Key Responsibilities:

  • Customer Service: Answer phones, direct calls to the proper department, and follow up in a timely manner to ensure customer satisfaction.
  • Complaint Resolution: Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution.
  • Switchboard Operations: Operate the switchboard telephone system to efficiently direct calls and minimize wait times.
  • Clerical Support: Assist managers with various clerical duties as needed, including data entry and record-keeping.
  • Communication: Communicate with callers in a professional, friendly, and efficient manner, striving to minimize the amount of time customers spend on hold.
  • Team Collaboration: Work closely with all employees to ensure seamless communication and a positive customer experience.

Requirements:

  • Availability: Available to work flexible hours on weeknights and weekends.
  • Communication Skills: Ability to communicate customers' interests, needs, and requests to management and sales personnel.
  • Professional Appearance: Maintain a professional personal appearance at all times.
  • Clean Driving Record: Possess a clean driving record.

Benefits:

We offer a comprehensive benefits package, including insurance plans, 401k retirement, paid holidays, paid vacations, employee discounts, and a drug-free workplace.