Toyota Part Time Receptionist
1 week ago
Job Summary:
We are seeking a highly skilled and customer-focused Receptionist to join our team at Toyota/Lexus of Knoxville. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, answering phone calls, and directing them to the appropriate department.
Key Responsibilities:
- Customer Service: Provide professional, friendly, and efficient service to our customers, ensuring their needs are met and exceeded.
- Phone Management: Answer and direct phone calls to the appropriate department, following up in a timely manner to ensure customer satisfaction.
- Complaint Resolution: Handle customer complaints diplomatically, referring them to the appropriate individual for resolution.
- Switchboard Operations: Operate the switchboard telephone system, communicating with callers in a professional and friendly manner.
- Clerical Support: Assist managers with various clerical duties as needed, maintaining a high level of accuracy and attention to detail.
- Team Collaboration: Work collaboratively with all employees to ensure seamless customer service and support.
Requirements:
- Availability: Available to work flexible hours on weeknights and weekends.
- Communication Skills: Ability to communicate customers' interests, needs, and requests to management and sales personnel.
- Professional Appearance: Maintain a professional personal appearance at all times.
- Clean Driving Record: Possess a clean driving record.
Benefits:
We offer a comprehensive benefits package, including insurance plans, 401k retirement, paid holidays, paid vacations, employee discounts, and a drug-free workplace.
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