Customer Experience Training Advanced Apprentice

4 days ago


Worcester, Massachusetts, United States Worcester Bosch Group Full time

Job Summary

We are seeking a highly motivated and organized individual to join our team as a Customer Experience Training Advanced Apprentice. As a key member of our Training Team, you will play a vital role in ensuring the delivery of high-quality training programs that meet the needs of our customers.

Key Responsibilities

  • Prepare and maintain training areas, ensuring equipment is properly set up and training materials are readily available.
  • Sort and audit training materials, ensuring they are up-to-date and compliant.
  • Assist with the maintenance of the Training Matrix and update new starter/leaver information.
  • Support the Recruitment process, including interviewing and inviting candidates.
  • Encourage communication between advisors and management, and suggest improvements to training programs.
  • Ensure training is up-to-date and compliant, and maintain the Training Teamline.
  • Liaise with external departments as required, and work together with the Contact Centre Team Leaders/Supervisors to understand training requirements.
  • Responsible for IdM/ISP approvals and new user creation, and disabling/deletion of access.
  • Set up equipment and ensure stock is sufficient, liaising with internal departments to ensure all software and devices are ready to go when required.

Requirements

  • IT literate, with good numeric and written skills.
  • Personable, with the ability to communicate with people of all levels and quick thinking within a pressurized environment.
  • Able to problem solve and use own initiative.
  • Flexible, with excellent attendance and punctuality to suit the requirements of the Training Team.

Attributes

  • Punctual and flexible, with a strong eye for detail and quality.
  • Able to work with all levels to ensure the customer journey is as effective as it can be.

About Us

We are the Worcester Bosch Group, a leading manufacturer of heating and renewable energy solutions. We are committed to delivering high-quality products and services that meet the needs of our customers.



  • Worcester, Massachusetts, United States Worcester Bosch Group Full time

    Job SummaryWe are seeking a highly motivated and organized individual to join our team as a Customer Experience Training Advanced Apprentice. As a key member of our Training Team, you will be responsible for ensuring that our training programs are up-to-date, compliant, and effective in delivering exceptional customer experiences.Key ResponsibilitiesPrepare...


  • Worcester, Massachusetts, United States Hondaapprenticeships Full time

    Job Summary:We are seeking a highly motivated and enthusiastic individual to join our team as an Apprentice Customer Service Advisor. As a key member of our dealership, you will play a vital role in providing exceptional customer service and support to our valued customers.Key Responsibilities:Provide excellent customer service and support to customers,...


  • Worcester, Massachusetts, United States The Brothers that just do Gutters MetroWest Boston Full time

    The Brothers That Just Do Gutters of MetroWest is seeking motivated individuals to join our team as Apprentices for Gutter Installation.WHY JOIN US?Attractive salary with potential for advancementComprehensive benefits packageAll necessary tools and training provided by the companyOpportunities for professional growth and leadership trainingBecome part of a...


  • Worcester, Massachusetts, United States Worcester Bosch Group Full time

    Job SummaryWe are seeking a highly motivated and organized individual to join our team as a Customer Experience Training Specialist. As a key member of our Training Team, you will play a vital role in ensuring our training programs are up-to-date, compliant, and effective in delivering exceptional customer experiences.Key ResponsibilitiesPrepare and maintain...


  • Worcester, Massachusetts, United States Global Partners LP Full time

    Job SummaryWe are seeking a highly motivated and experienced Guest Service Supervisor to join our team at Global Partners LP. As a Guest Service Supervisor, you will play a key role in ensuring a quality buying experience for all customers.Key ResponsibilitiesCoach and direct employees to provide excellent customer service, ensuring a positive and welcoming...


  • Worcester, Massachusetts, United States Global Partners LP Full time

    Job SummaryWe are seeking a highly motivated and experienced Guest Service Supervisor to join our team at Global Partners LP. As a Guest Service Supervisor, you will play a key role in ensuring a quality buying experience for all customers and driving sales growth.Key ResponsibilitiesCustomer Service: Ensure a high level of customer satisfaction by providing...


  • Worcester, Massachusetts, United States Global Partners LP Full time

    Job SummaryWe are seeking a highly motivated and experienced Guest Service Supervisor to join our team at Global Partners LP. As a Guest Service Supervisor, you will play a key role in ensuring a quality buying experience for all customers and driving sales growth.Key ResponsibilitiesCustomer Service: Ensure a high level of customer satisfaction by providing...


  • Worcester, Massachusetts, United States Year Up United Full time

    About Year Up UnitedYear Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship.Program OverviewThe program combines technical and professional training with access to internships and job...

  • Training Manager

    2 weeks ago


    Worcester, Massachusetts, United States Team Car CareJiffy Lube Full time

    OverviewEmbark on a rewarding career journey with Team Car Care, a vital player in the automotive service industry. We are currently seeking a dedicated individual to join our team as a Training Manager.Commitment to SafetyYour safety is our utmost priority. We have implemented stringent COVID-19 protocols to ensure a safe working environment.About UsTeam...


  • Worcester, Massachusetts, United States Worcester Bosch Group Full time

    Undergraduate Internship - Customer Services & Process Support RolesCompany Overview:At Worcester Bosch Group, we are dedicated to delivering innovative solutions that enhance comfort and warmth in both homes and communities. Our focus is on customer satisfaction, and we strive to develop sustainable products that contribute to an improved quality of...


  • Worcester, Massachusetts, United States Worcester Bosch Group Full time

    Undergraduate Placement Year - Customer Service & Process Support OpportunitiesCompany Overview:At Worcester Bosch Group, we are dedicated to delivering innovative solutions that enhance comfort and warmth in residential and community settings. Our focus is on customer satisfaction and the development of sustainable products that contribute to an improved...


  • Worcester, Massachusetts, United States Wickes Full time

    About the RoleWe are seeking an experienced Operations Manager to join our team at Wickes. As a key member of our store leadership team, you will be responsible for inspiring and leading your team to deliver exceptional customer experiences.Key ResponsibilitiesLead and motivate a team of colleagues to achieve sales and customer service targetsDevelop and...


  • Worcester, Massachusetts, United States College of the Holy Cross Full time

    Job Description**Job Summary**The College of the Holy Cross is seeking an experienced Instructional Design Specialist to lead the development and delivery of training programs for our new CRM system, Affinaquest RM. This is a full-time, exempt-level position with a salary range of $70,000-$75,000.Key Responsibilities:Project Leadership: Serve as the project...


  • Worcester, Massachusetts, United States Saint-Gobain Full time

    Position Overview: The Sales Engineer for Advanced Refractory Solutions at Saint-Gobain Performance Ceramic and Refractories is responsible for driving the sales of innovative refractory products within the Non-Ferrous sector. Key Responsibilities: Promote and sell advanced refractory solutions to clients, ensuring alignment with their technical...


  • Worcester, Massachusetts, United States National Grid USA Full time

    About National Grid USAWe are a leading energy company that connects homes and businesses to power, ensuring a reliable supply and demand balance. Our mission is to secure, clean energy that supports our world's future. We strive for excellence in everything we do, including how we support and develop our people.Job PurposeTo deliver high-quality learning...


  • Worcester, Massachusetts, United States VIABILITY, INC Full time

    Job OverviewAre you a compassionate, organized, and proactive individual with exceptional interpersonal abilities? Join our team at Viability, Inc. as we strive to create an environment where individuals facing disabilities and other challenges can achieve their fullest potential.Position: Employment & Training Specialist - Full TimeLocation: Worcester,...


  • Worcester, Massachusetts, United States SilverLinx Full time

    Electronics Technician Training ProgramAt SilverLinx, we are seeking a highly motivated and detail-oriented individual to join our team as an Electronics Technician. As an Electronics Technician, you will play a critical role in the installation, maintenance, and repair of technical systems in our hospital building and on our premises.Key...


  • Worcester, Massachusetts, United States National Grid USA Full time

    About UsAt National Grid, we play a crucial role in connecting homes and businesses to energy, ensuring that supply and demand are balanced effectively. Our commitment is to keep essential services operational, from educational institutions to healthcare facilities and sports venues. We are a dedicated workforce, striving to serve millions of people. In...


  • Worcester, Massachusetts, United States Saint-Gobain Full time

    About the RoleWe are seeking a highly motivated and results-driven Sales Representative to join our team at Saint-Gobain. As a Sales Representative, you will be responsible for selling a variety of products through various market channels for application in many industries.Key ResponsibilitiesApply product knowledge to solve customer problems and establish...


  • Worcester, Massachusetts, United States Sunbelt Rentals Full time

    About the Role:Sunbelt Rentals is seeking a highly skilled and customer-focused Inside Sales Representative to join our team. As a key member of our sales team, you will be responsible for supporting telephone and walk-in customers with rentals of all types of construction/industrial equipment.Key Responsibilities:Understand customer equipment needs and...