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Store Operations Manager

2 months ago

Worcester, Massachusetts, United States Wickes Full time

About the Role

We are seeking an experienced Operations Manager to join our team at Wickes. As a key member of our store leadership team, you will be responsible for inspiring and leading your team to deliver exceptional customer experiences.

Key Responsibilities

  • Lead and motivate a team of colleagues to achieve sales and customer service targets
  • Develop and implement store operations strategies to drive business growth and improve customer satisfaction
  • Collaborate with other departments to ensure seamless store operations and customer experience
  • Manage and resolve customer complaints and issues in a professional and timely manner
  • Contribute to the development and implementation of store policies and procedures

About You

To be successful in this role, you will have:

  • Proven experience in a customer-facing leadership role, preferably in a retail or DIY environment
  • Excellent communication and interpersonal skills, with the ability to motivate and inspire a team
  • Strong problem-solving and analytical skills, with the ability to make informed decisions
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Passion for delivering exceptional customer experiences and driving business growth

What We Offer

As a valued member of our team, you will receive:

  • A competitive salary and bonus structure
  • A comprehensive benefits package, including a 20% discount on Wickes products
  • Opportunities for career development and progression within the company
  • A supportive and collaborative work environment

Join Our Team