Customer Engagement Specialist
2 weeks ago
We appreciate your interest in becoming a part of our team at HSN, a prominent name in the retail industry, known for delivering a more personalized shopping experience. HSN is dedicated to transforming the way customers shop through innovative video commerce, encompassing various platforms such as television, online stores, and social media.
Position Overview
As a key member of our retail team, you will report directly to the Store Supervisor and undertake a variety of tasks aimed at delivering exceptional customer service, managing inventory, and promoting our esteemed HSN brand to all visitors.
- This role requires onsite presence.
- Availability during weekdays, evenings, and weekends is essential.
HSN invites customers on a unique shopping journey, exploring innovative products across categories such as health and beauty, jewelry, home decor, fashion, and electronics. Our approach combines entertainment with expert insights to create a distinctive shopping atmosphere.
Your Contributions
- Uphold a positive representation of HSN to every customer, aligning with our brand values.
- Drive sales through effective merchandising and product expertise.
- Handle transactions and returns using the store's point-of-sale system.
- Ensure accurate cash drawer management and report any discrepancies to management.
- Complete necessary documentation for returns and other transactions.
- Maintain a clean and appealing store environment to enhance customer experience.
- Ensure timely restocking and proper display of products on the sales floor.
- Receive deliveries and verify documentation while addressing any discrepancies.
- Minimum of 1 year of experience in product labeling and information accuracy.
- Experience in processing customer returns efficiently.
- Ability to collaborate with team members and management on security matters.
- 1+ years of experience in ensuring relevant point-of-sale material is accurate.
- Experience in documenting damaged goods appropriately.
- 1+ years of experience in safeguarding cash register security.
- Physical capability to lift and manage items weighing up to 40 lbs., or more with assistance.
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