Insurance Customer Support Specialist
2 weeks ago
About Paradise Insurance Services
Paradise Insurance Services is a premier insurance provider committed to delivering outstanding customer support and engagement. Our focus is on ensuring that clients experience a smooth and positive journey through their insurance needs.
Position Overview
We are looking for a Customer Service Representative who is passionate about helping clients, addressing inquiries, suggesting appropriate insurance solutions, and delivering top-notch assistance.
Key Responsibilities
- Customer Inquiries: Respond to and resolve customer questions, concerns, and requests promptly and professionally.
- Policy Support: Provide clients with information regarding their policies, updates, and modifications to ensure their coverage aligns with their requirements.
- Claims Assistance: Support customers throughout the claims process, offering guidance and facilitating resolution.
- Customer Satisfaction: Aim to surpass customer expectations by providing exceptional service and fostering strong relationships.
- Record Keeping: Keep accurate and detailed records of customer interactions and transactions for future reference.
Requirements
- Customer Service Experience: Previous experience in customer service, ideally within the insurance sector.
- Licensing: Obtain a Florida 4-40 license (Customer Service Representative) within the first 60 days of employment, with all costs covered by the employer.
- Communication Skills: Strong verbal and written communication abilities to effectively engage with clients and team members.
- Problem-Solving Skills: Proficient in addressing customer needs and resolving issues efficiently.
- Attention to Detail: Ability to focus on details and accurately document client interactions and information.
- Professionalism: Maintain a professional demeanor and positive attitude when interacting with customers and colleagues.
- Computer Skills: Basic computer proficiency and capability to utilize office software and databases effectively.
- Team Collaboration: Work effectively with colleagues and contribute positively to a collaborative work environment.
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