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Insurance Customer Support Specialist
2 months ago
About Paradise Insurance Services
Paradise Insurance Services is a prominent insurance provider committed to delivering exceptional customer service and engagement. Our focus is on ensuring that clients experience a smooth and positive journey with their insurance needs.
Position Overview
We are looking for a Customer Service Representative who is passionate about helping clients, addressing inquiries, suggesting appropriate insurance options, and providing outstanding support.
Benefits
- Competitive Hourly Base Salary + Commission
- Paid Time Off (PTO)
- Monday to Friday Work Schedule
- Paid Holidays
- Paid Sick Leave
- Commission Opportunities
- Standard Working Hours: 8 AM - 5 PM
- Flexible Work Schedule
- Gym Membership
Key Responsibilities
- Customer Inquiries: Respond to and resolve customer questions, concerns, and requests promptly and professionally.
- Policy Support: Provide clients with information regarding their policies, including updates and modifications to ensure their coverage aligns with their needs.
- Claims Assistance: Support customers throughout the claims process, facilitating resolution and providing guidance.
- Customer Satisfaction: Aim to surpass customer expectations by delivering exceptional service and fostering strong relationships.
- Record Keeping: Maintain accurate and comprehensive records of customer interactions and transactions for future reference.
Requirements
- Customer Service Experience: Previous experience in customer service, ideally within the insurance sector.
- Acquisition of a Florida 4-40 license (Customer Service Representative) is required within the first 60 days of employment, with study to be completed independently. The employer will cover the cost of the license.
- Communication Skills: Strong verbal and written communication abilities to effectively engage with clients and team members.
- Problem-Solving Skills: Excellent problem-solving capabilities to address customer needs and resolve issues efficiently.
- Attention to Detail: Ability to meticulously document client interactions and information.
- Professionalism: Maintain a professional demeanor and positive attitude in all interactions.
- Computer Skills: Basic proficiency in computer usage and familiarity with office software and databases.
- Team Collaboration: Work effectively with colleagues and contribute positively to the team environment.
