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Insurance Customer Support Specialist
2 months ago
About Paradise Insurance Services
Paradise Insurance Services is a premier insurance provider committed to delivering outstanding customer support and engagement. Our focus is on ensuring clients enjoy a smooth and positive insurance journey.
Position Overview
We are in search of a Customer Service Representative who is passionate about assisting clients, addressing inquiries, suggesting appropriate insurance solutions, and delivering exceptional service.
Benefits
- Competitive Hourly Base Salary + Commission
- Paid Time Off (PTO)
- Standard Mon-Fri Work Schedule
- Paid Holidays
- Paid Sick Leave
- Commission Opportunities
- Work Hours: 8am-5pm
- Flexible Work Schedule
- Gym Membership
Key Responsibilities
- Customer Inquiries: Respond to and resolve customer questions, concerns, and requests promptly and professionally.
- Policy Support: Provide clients with information about their policies, updates, and necessary changes to ensure their coverage aligns with their needs.
- Claims Assistance: Support customers throughout the claims process, facilitating resolution and providing guidance.
- Customer Satisfaction: Aim to surpass customer expectations by offering outstanding service and fostering strong relationships.
- Record Keeping: Keep accurate and detailed records of customer interactions and transactions for future reference.
Requirements
- Customer Service Experience: Previous experience in customer service, ideally within the insurance sector.
- Licensing: Must obtain a Florida 4-40 license (Customer Service Representative) within the first 60 days of employment, with study materials provided by the employer.
- Communication Skills: Strong verbal and written communication abilities to effectively engage with clients and team members.
- Problem-Solving Skills: Excellent problem-solving capabilities to meet customer needs and resolve issues efficiently.
- Attention to Detail: Ability to focus on details and accurately document client interactions and information.
- Professionalism: Maintain a professional demeanor and positive attitude when interacting with customers and colleagues.
- Computer Skills: Basic computer proficiency and capability to utilize office software and databases effectively.
- Team Collaboration: Work effectively with colleagues and contribute positively to a collaborative team environment.
