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Customer Engagement Specialist

2 months ago

New Port Richey, Florida, United States Prospect Promotions Full time

About Us: At Prospect Promotions, we pride ourselves on being a reliable partner in customer acquisition for our esteemed clients across the nation. Our mission is to facilitate connections between businesses and potential customers, enabling rapid growth and expansion.

Our Approach: We utilize a value-driven strategy that empowers our clients to engage with individuals who are ready to make purchases. With our extensive resources and expertise, we enhance understanding of market trends and consumer interactions, employing a scalable customer relations model.

Role Overview: We are committed to nurturing our Sales Assistants, equipping them with the skills to prepare, launch, and refine product and service campaigns effectively. Our dedication extends to our clients' customers, ensuring mutual success through our proficiency and experience.

Key Responsibilities:

  • Serve as the main point of contact between our clients and their customers.
  • Coordinate in-person meetings to discuss telecommunication solutions.
  • Improve customer satisfaction and foster loyalty.
  • Address inquiries and concerns from clients and customers, providing effective solutions.
  • Guide customers in choosing the products and services that align with their communication and technological needs.
  • Ensure smooth delivery and installation by managing upgrades, downgrades, and new product acquisitions.