Pharmacy Customer Support Specialist
2 weeks ago
BrightSpring Health Services
Position Summary
Join our dedicated team at BrightSpring Health Services, a leading provider of comprehensive pharmacy solutions focused on meeting the needs of long-term care and senior living clients.
What We Offer:
- DailyPay
- Flexible work schedules
- Competitive compensation
- Shift differentials
- Comprehensive health, dental, vision, and life insurance
- Company-paid short-term and long-term disability
- Tuition assistance programs
- Employee discount initiatives
- 401(k) retirement plan
- Paid time off
- Tuition reimbursement
- Non-retail/closed-door environment
Our pharmacy team is committed to delivering outstanding customer service and addressing the pharmaceutical needs of hospitals, rehabilitation centers, long-term acute care facilities, and specialized care organizations across the nation.
Key Responsibilities
The Pharmacy Customer Support Specialist will facilitate communication between the pharmacy, healthcare providers, and facilities, ensuring timely and respectful resolution of prescription-related issues.
Your Role Will Include:
- Responding to and processing inquiries regarding patient information and medication therapies
- Managing requests for prescription refills, patient discharge orders, and special delivery needs
- Assisting pharmacists with communications to facilities and physician offices
- Collecting patient information for our database through outreach to care representatives and physician offices
- Exercising judgment to escalate issues to management when necessary
- Utilizing software tools such as Outlook, Excel, and Microsoft Word
- Completing assigned projects in a timely manner
- Performing additional tasks as required
Qualifications
- High school diploma or equivalent is mandatory
- Minimum of one year of experience in direct client communication or customer service
- Previous experience in healthcare or pharmacy is preferred
- Strong computer skills and data entry proficiency
- Excellent verbal communication skills, attention to detail, and problem-solving abilities
- Pharmacy Technician Certification is preferred
About Us
BrightSpring Health Services is a full-service pharmacy provider dedicated to delivering value beyond medication. We are the preferred pharmacy services provider for senior living communities, skilled nursing facilities, public health organizations, and post-acute care providers. Our commitment to employee development, exceptional workplace culture, and numerous advancement opportunities sets us apart in the industry.
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