Collections Specialist
1 day ago
At PosiGen, we are committed to making a positive impact in our communities and the world by providing access to affordable solar energy for all. We're seeking a skilled Collections Agent to join our team and play a critical role in receiving incoming and outbound calls to customers in arrears, discussing payment options, and ensuring compliance with company policies in a professional manner.
Key Responsibilities- Provide exceptional customer service to PosiGen customers to resolve their past due accounts.
- Receive incoming and make outbound calls to customers in arrears to discuss payment options.
- Advise and influence customers on the payment options for debt recovery.
- Manage customers who are resistant to agent contact by remaining polite, tactful, honest, and firm.
- Handle escalated customer calls and address any collection issues expediently to ensure customer satisfaction.
- 2 years of experience in a call center or collection agency preferred.
- Salesforce experience is a plus.
- Bilingual Spanish-speaking required.
- Have de-escalation, advanced customer service experience, and analytical skills.
- Knowledge of billing, collections, and customer service procedures.
- Have the ability to relate to people from a variety of different backgrounds.
- Great communication skills and outgoing personality.
- Hourly rate + Commission Incentive Potential (year target earning $55-65k).
- Medical, Dental, Vision, 401k with company match up to 6%, PTO, Life Insurance, HSA, FSA, Stock Options, Paid Maternity and Leave, Financial Wellness, and More.
- Paid time off, 13 paid holiday, and 2 Floating Holidays.
- Stock options awarded annually.
PosiGen is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other factor protected by applicable federal, state, or local laws.
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