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Collection Specialist

2 months ago


Houston, Texas, United States BENCHMARK CU SERVICES INC Full time
Collection Specialist

Benchmark CU Services Inc is seeking a skilled Collection Specialist to monitor accounts, identify outstanding payments, and communicate with consumers to collect overdue funds.

Key Responsibilities:
  • Review accounts to collect and negotiate overdue payments
  • Research member information and historical data on accounts
  • Communicate with members regarding overdue accounts
  • Collect payments and provide full resolution
  • Maintain accurate documentation of account status and collection efforts
  • Report on collection activity and present to management
Requirements:
  • High school diploma/GED required, a college degree is preferred
  • Previous experience as a Collection Specialist or in a similar position
  • Understanding of collection techniques
  • Knowledge of debt collection laws and regulations
  • Familiarity with Microsoft Office, Excel, and computer databases
  • Ability to work well under pressure
  • Excellent verbal and written communication and negotiation skills