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Collection Specialist
2 months ago
Benchmark CU Services Inc is seeking a skilled Collection Specialist to monitor accounts, identify outstanding payments, and communicate with consumers to collect overdue funds.
Key Responsibilities:- Review accounts to collect and negotiate overdue payments
- Research member information and historical data on accounts
- Communicate with members regarding overdue accounts
- Collect payments and provide full resolution
- Maintain accurate documentation of account status and collection efforts
- Report on collection activity and present to management
- High school diploma/GED required, a college degree is preferred
- Previous experience as a Collection Specialist or in a similar position
- Understanding of collection techniques
- Knowledge of debt collection laws and regulations
- Familiarity with Microsoft Office, Excel, and computer databases
- Ability to work well under pressure
- Excellent verbal and written communication and negotiation skills