Collections Specialist

3 hours ago


Houston, Texas, United States Randstad Full time
Job Summary

We are seeking a skilled Collections Specialist to join our team at Randstad. As a Collections Specialist, you will be responsible for determining the cause and severity of account delinquencies and establishing an appropriate course of action to remedy the situation.

Key Responsibilities
  • Contacts and confers with customers to determine the reason for delinquency and arrange a course of action to remedy the situation.
  • Makes recommendations to management if an account is uncollectable or has issues not resolved at the branch level.
  • Records all communications and collection activity.
  • Follows up on calls or emails in a timely manner.
  • Takes credit card payments over the phone and processes the payment.
  • Reviews AR for any unapplied cash and performs other duties as assigned.
  • Helps maintain a Days Sales Outstanding (DSO) of 32 days or below.
  • Helps reduce over 90+ balance and maintain exposure.
  • Reviews aging for adjustments before the end of the month.
  • Communicates with Department Managers on high-risk exposure of their customers.
  • Understands Portal billing.
Requirements
  • 4 years of experience in commercial collections.
  • Excellent verbal communication skills.
About Randstad

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company.

We welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact us.



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