Legal Collections Specialist
6 days ago
Responsibilities:
* Correctly set up new collection accounts as assigned
* Utilize and employ necessary collection tools in accordance with company procedures
* Gain an understanding of the consumer\u2019s reason for delinquency and sources of payment
* Negotiate payment arrangements
* Accurately and thoroughly update accounts in the collection system
* Quickly make knowledge-based decisions to resolve the issues related to unpaid accounts
* Review accounts to be recommended by legal referral
Qualifications:
* High School diploma or equivalent required, post-secondary education a plus
* Previous collections, litigation, customer service, sales, or telemarketing experience required
* Previous legal collections experience preferred
* Motivated, self-starter, with the ability to thrive in an incentive and goal-oriented environment
* Proficient PC skills including navigation within the collection system and other interfaces and excellent typing skills
* Excellent customer service skills, including strong problem-solving and negotiating skills, interpersonal, written, and oral communication skills. Ability to listen, communicate (written and verbal)
* Demonstrated ability to communicate professionally with customers, clients, and coworkers
* Ability to adhere to attendance policies and schedules
**Background checks and drug-screens are performed.
**EEO Disabled/Veteran
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